Andrés Gonzalez
SYSTEMS ANALYST
Cali
Summary
Professional Systems Technician with strong technical skills in network configuration, hardware troubleshooting, and software installation. Known for effective collaboration within teams, adapting to changing requirements, and delivering reliable results. Adept at diagnosing issues and implementing solutions to enhance system performance and efficiency. Recognized for integrity, reliability, and proactive approach to problem-solving.
Overview
6
6
years of professional experience
8
8
Certifications
2
2
Languages
Work History
Agente Mesa De Servicios Nivel 2
Sena
01.2024 - 03.2024
- Promoted workplace safety by adhering diligently to established protocols and procedures.
- Executed troubleshooting and diagnostic procedures on faulty equipment with precision.
- Executed intricate repairs efficiently by applying exceptional diagnostic abilities and precision.
- Enhanced team effectiveness by training technicians in standard operating procedures for consistency.
- Boosted customer satisfaction by delivering timely, knowledgeable assistance for various technical issues.
Agente Mesa De Servicios Nivel 2
Global Talent
03.2024 - 12.2024
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Agente Mesa De Servicios Nivel 2
Pear Solutions
06.2023 - 12.2023
- Enhanced operational efficiency, automating repetitive technical tasks where possible.
- Improved system efficiency by implementing regular maintenance schedules for all technical equipment.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Maintained equipment functionality by troubleshooting issues and performing essential repairs.
Auxiliar De Sistemas Y Audiovisuales
Colegio Jefferson
03.2022 - 03.2023
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Supported the IT department during major technology upgrades and rollouts, minimizing disruptions to daily operations.
- Streamlined helpdesk operations by developing standard operating procedures and implementing ticketing systems.
- Improved system efficiency by implementing and optimizing IT infrastructure solutions.
- Optimized network performance through regular maintenance tasks such as firmware updates, reconfigurations, and equipment replacements when necessary.
Tecnico De Sistemas
Market Center Technology
01.2021 - 02.2022
- Fostered secure computing environment, implementing end-user security awareness programs and regular security audits.
- Conducted routine maintenance tasks to prolong the lifespan of hardware components and minimize repair costs.
- Explained to customers and demonstrated how specific system works.
Auxiliar De Ventas
Panaderia Y Pasteleria Cindy
01.2020 - 01.2021
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Auxiliar De Ventas
Revueltos Cavasita
01.2019 - 12.2019
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
Education
Tecnólogo En Sistemas De Información - Ingenieria En Sistemas
Institucion Universitaria Antonio Jose Camacho
Cali, Colombia11-2027
Bachillerato - Comercial
Instituto Comercial Gran Colombia
Candelaria, Colombia11-2019
Técnico En Sistemas -
SENA
Candelaria, Colombia11-2019
Primaria -
Institucion Educativa El Bosque
Neiva, Colombia11-2013
Primaria Básica -
Institucion Educativa Goticas De Agua
Candelaria, Colombia11-2011
Skills
Customer service
Maintenance and repairs
Problem-solving
Installation and repair
Works Well Under Pressure
Issue analysis
User training
Certification
Management y Gestión de Equipos
Timeline
Agente Mesa De Servicios Nivel 2
Global Talent
03.2024 - 12.2024
Agente Mesa De Servicios Nivel 2
Sena
01.2024 - 03.2024
Técnico en instalación y reparación de equipas de cómputo
09-2023
ITIL V4, People Center
07-2023
Agente Mesa De Servicios Nivel 2
Pear Solutions
06.2023 - 12.2023
Especialista en adopción de servicios de EDX Microsoft 365
06-2023
Servicio al Cliente
05-2023
Seguridad y Salud en el Trabajo
04-2023
Herramientas de productividad
03-2023
Salud Mental y Emocional
02-2023
Management y Gestión de Equipos
01-2023
Auxiliar De Sistemas Y Audiovisuales
Colegio Jefferson
03.2022 - 03.2023
Tecnico De Sistemas
Market Center Technology
01.2021 - 02.2022
Auxiliar De Ventas
Panaderia Y Pasteleria Cindy
01.2020 - 01.2021
Auxiliar De Ventas
Revueltos Cavasita
01.2019 - 12.2019
Tecnólogo En Sistemas De Información - Ingenieria En Sistemas
Institucion Universitaria Antonio Jose Camacho
Bachillerato - Comercial
Instituto Comercial Gran Colombia
Técnico En Sistemas -
SENA
Primaria -
Institucion Educativa El Bosque
Primaria Básica -
Institucion Educativa Goticas De Agua