William Gonzalez
Business Administrator
Santiago De Cali
Summary
Organized and efficient Customer Service Team Leader supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Taxes Collection Office Head
Santiago De Cali Mayor's Office
02.2020 - 05.2023
- Design procedures for tax collection management
- We carry out procedures to contact debtor taxpayers consisting of more than 500 calls, 2000 emails, 20 visits and normally serve 200 people per day in the offices.
- Lead taxpayer service by promoting use of technological tools
- Provided exceptional customer service to internal and external clients alike, resolving issues promptly and professionally.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Interceded between employees during arguments and diffused tense situations.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Created personnel manual detailing business procedures and organizational policies for internal and external user
Financial and Administrative Director
Santiago De Cali Mayor's Office
10.2010 - 01.2020
- Prepare the budget for public schools in the rural area of
Cali - Updated reports, managed accounts, and generated reports for organization database.
- Created and updated records and files to maintain document compliance.
- Increased employee productivity through the development of training programs and performance evaluations.
- Manage the human talent of the official educational institutions of Cali
Education
MBA - Public Administration
Superior School of Public Administration
Bogotá, Colombia 05.2001 -
Administrative Law Specialist - Legal Administrative Assistance
Santiago De Cali University
Santiago De Cali, Colombia 05.2001 -
Bachelor of Business Administration - Business Administration
Santiago De Cali University
Santiago De Cali, Colombia 05.2001 -
Skills
Task Prioritization
Teamwork and Collaboration
Event Coordination
Staff Scheduling
Customer Service
Workforce Management
Billing and coding
Administration and Operations
Effective Communication
Leadership Development
Timeline
Taxes Collection Office Head
Santiago De Cali Mayor's Office
02.2020 - 05.2023
Financial and Administrative Director
Santiago De Cali Mayor's Office
10.2010 - 01.2020
MBA - Public Administration
Superior School of Public Administration
05.2001 -
Administrative Law Specialist - Legal Administrative Assistance
Santiago De Cali University
05.2001 -
Bachelor of Business Administration - Business Administration
Santiago De Cali University
05.2001 -
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