Bryan Andres Valderrama Alvarez

As Operations Manager at Voltcash, I oversee key business areas including team leadership, budget management, and IT operations. My responsibilities include:

• Managing operational budgets and leading cross-functional teams
• Preparing weekly and monthly performance reports using Power BI
• Administering and customizing Salesforce to meet company needs
• Providing Level 2 IT support and ensuring technical continuity
• Leading the Customer Service department and reporting on service metrics

I focus on operational efficiency, data-driven decision-making, and continuous improvement through smart use of technology.

• Review and verification of the documentation that complies with the legal requirements according to the sending country, support for transfers of high amounts, receiving calls, sending documents to agencies or banks in different countries, among others

• I offer excellent customer service, contact customers according to the database for portfolio management and collection

• Provide and stock food and beverages in the crew dining room, offer excellent service to internal customers (crew members).

• Customer service, valet parking service, room service, accompaniment at check-in and check-out of guests

• Collect the portfolio of banks and properties located in Texas (United States), meeting a fortnightly goal of daily and post-dated payments.

• Customer service, valet parking service, room service, accompaniment at guest check-in and check-out

• Responsible for personalized attention for guests who have access to the executive lounge and be aware of the guest's needs