Trista C. Wood
Loveland
Summary
My strongest job skill in the workplace is undoubtedly my "people skills" and how I am able to relate to the public, customers, or the community at large in an empathetic and caring way, as well as a complete understanding of the needs required to deliver excellent customer service to the customer, consumer, or employer.
Overview
23
23
years of professional experience
Work History
Personal Care Provider/Home Health Aide
Columbine Health Systems
Fort Collins
06.2008 - 06.2019
- Planned optimal meals based on established nutritional plans.
- Provided entertainment and companionship through conversation, reading, and board games.
- Entertained, conversed with or read aloud to patients to maintain mental health and alertness.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Kept a clean living environment for clients by performing light housekeeping tasks such as vacuuming, dusting, laundry and changing linens.
Technical Support Technician
S.E.I
Sterling
08.1996 - 03.1997
- Adept Technical Support Technician with a proven track record at S.E.I, where I enhanced customer satisfaction through expert resolution of complex technical issues. Skilled in software installation and delivering exceptional customer support, I excel in troubleshooting and hardware configuration, ensuring high levels of service excellence.
- Developed a thorough understanding of customer needs in order to provide effective problem resolution services.
- Assisted customers with various types of technical issues via email, live chat, and telephone..
- Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
- Software installation
- Application support
- Problem resolution
- Hardware configuration
- Advanced troubleshooting
- Customer support
Education
Certified Nursing Assistant
Front Range Community College
Fort Collins, CO08-2004
Dental Assisting
Thomas Allen DDS, School Of Dental Assisting
Fort Collins, CO09-1999
High School Diploma -
Poudre High School
05-1996
Skills
- Problem resolution
- Time management
- Customer support
- Project management
- Active listening
- Adaptability and flexibility
Timeline
Personal Care Provider/Home Health Aide
Columbine Health Systems
06.2008 - 06.2019
Technical Support Technician
S.E.I
08.1996 - 03.1997
Certified Nursing Assistant
Front Range Community College
Dental Assisting
Thomas Allen DDS, School Of Dental Assisting
High School Diploma -
Poudre High School
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