Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Mandy Chynoweth

Loveland

Summary

Strong Personal Banker with FNBO, skilled in relationship building and branch operations. Proven track record of enhancing customer trust and satisfaction, managing over 100 clients, and achieving audit outcomes above 86%. Adept at cash handling and delivering exceptional customer service, fostering a collaborative team environment.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Personal Banker

FNBO
03.2021 - Current
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships. Managing a client base of over 100 customers through use of Salesforce.
  • Assisted customers with setting up or closing accounts, completing loan applications including Home Equity loans, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Training new hires in the Personal Banker role.


Lead Teller

FNBO
07.2014 - 03.2021
  • Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
  • Built rapport with customers by delivering personalized services that addressed specific financial needs.
  • Assisted in training new tellers to ensure level of excellent service across the team. Including participation in an on the job training program, training tellers across the Colorado market.
  • Investigated and promptly resolved issues with customer accounts.
  • Successfully supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy. Audit outcomes of 86% and above.
  • Resource for all staff in procedures.

Barista

Colorado Coffee Company
01.2010 - 07.2014
  • Maintained a clean and organized workspace for productivity and food safety.
  • Created a welcoming atmosphere by greeting customers with a friendly demeanor.
  • Listened carefully to customer requests and created personalized, delicious beverages.
  • Contributed to a positive team environment through effective communication and collaboration with co workers.
  • Promoted to Manager after 2 years, created employee schedules, ordered product, and help create menu items.


Education

Associate of Arts -

Front Range Community College
Fort Collins, CO
05-2016

Skills

  • Relationship building
  • Branch operations
  • Customer service
  • Bookkeeping
  • Cash handling

Accomplishments

  • Top teller multiple quarters, due to excellent customer service and accuracy.
  • Highly ranked banker multiple quarters, due to productivity and referrals.

Certification

  • Notary Public
  • NMLS certified

Timeline

Personal Banker

FNBO
03.2021 - Current

Lead Teller

FNBO
07.2014 - 03.2021

Barista

Colorado Coffee Company
01.2010 - 07.2014

Associate of Arts -

Front Range Community College

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Mandy Chynoweth