Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Additional Information
Software
Dancing, Reading, Traveling, Eating
Work Preference
Interests
Studying, Traveling, Reading, Sharing with family
Timeline
Tlaloc Navas H.

Tlaloc Navas H.

Advertising + Media Assistant
Bogotá

Summary

  • Customer Care
  • Customer Care Skills
  • Customer Care Attention

Overview

7
7
years of post-secondary education

Work History

Customer Service Agent

Concentrix
  • Agente de servicio al cliente en la campaña de Capital One, responsable de solución de problemas con la plataforma web y otros asuntos bancarios

Asistente de Dirección

Fundación Social Antioquia
01.2022
  • Manejo de informática para la fundación, manejo de base de datos, y asistir con los procesos de los usuarios de la misma.

Customer Service Representative

EXL
06.2024 - 08.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Education

Tecnología en Gestión de Medios Publicitarios -

Fundación Universitaria San José
01.2021 - 05.2023
Consiste en sistemas que proporcionan herramientas analíticas y de gestión para anuncios de display, video, búsqueda, móviles y sociales.

Tecnología en Comunicación Gráfica - undefined

UNIMINUTO
01.2007 - 05.2011
Resuelve problemas comunicativos y los soluciona con lenguajes gráficos, audiovisuales y multimediales.

High School Diploma -

IED Manuela Ayala De Gaitán, Bogota, Colombia
05.2001 -

Skills

Relaciones intrapersonales

Personal Information

Date of Birth: 05/27/89

Languages

Spanish
Native language
Inglés
Beginner
A1

Additional Information

  • Disposition to bring expertise at open-space projects and/or programs.

Software

Office

Dancing, Reading, Traveling, Eating

  • Hobbies that I enjoy doing in free time.

Work Preference

Work Type

Part Time

Important To Me

Work-life balance

Interests

Finishing Prof Studies

Studying, Traveling, Reading, Sharing with family

Traveling abroad, as a goal for these next years and possibilities to build strong professional CV.

Timeline

Customer Service Representative - EXL
06.2024 - 08.2024
Asistente de Dirección - Fundación Social Antioquia
01.2022
Fundación Universitaria San José - Tecnología en Gestión de Medios Publicitarios,
01.2021 - 05.2023
UNIMINUTO - Tecnología en Comunicación Gráfica,
01.2007 - 05.2011
IED Manuela Ayala De Gaitán - High School Diploma,
05.2001 -
Customer Service Agent - Concentrix

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Tlaloc Navas H.Advertising + Media Assistant