Santiago Torres Romero

Manage inbound and outbound calls, as well as emails, from both English- and Spanish-speaking customers.

• Coordinate scheduling and follow-ups to ensure timely service delivery.
• Maintain direct communication with multiple departments (operations, logistics, billing, and field teams) to provide quick and effective solutions for clients.
• Provide timely updates, documentation, and status reports for service requests.
• Ensure customer satisfaction by maintaining professional communication, empathy, and strong problem-solving skills. Managed inbound and outbound calls, as well as emails, from English-speaking customers.
• Provided timely updates, documentation, and follow-ups for service requests.
• Ensured customer satisfaction by maintaining professional communication and problem-solving skills.
• Trained new representatives on best practices and tools, fostering a knowledgeable and customer-focused team environment.

• Handled customer inquiries and troubleshooting via chat, emails and calls entirely in English.
• Supported users in resolving account and transaction-related issues.
• Maintained performance metrics in compliance, accuracy, and customer satisfaction.
• Delivered exceptional bilingual support for financial inquiries, enhancing customer satisfaction and loyalty through effective communication.
• Resolved complex issues related to the Robinhood App, demonstrating expertise in financial products and services for users.
• Collaborated with cross-functional teams to streamline customer service processes, improving response times and service efficiency.