Luigui Santiago Gamboa Camacho

• Monitor and tracking technicians route in realtime to ensure they make the appointments on time
• Coordinated ETA between customers and technicians
• Scheduling technical appointments to the customer when it's needed and demanded
• Managing the multiple appointments and re-assigning
• Assist customers and technicians over inbound and outbound calls
• Handling post completion appointment verification calls.

ACHIEVEMENTS:

• Saved around 10-20 MIN Pear appointment by analyzing weather conditions and technicians skills therefore by re-assigning the appointments to the most qualified person.
• Collaborated with other departments as needed to resolve customer issues that required cross-functional support.
• Enhanced communications skills by dealing and resolving multiple situations regarding the appointments and technical support.
• Kept a customer's loyalty utilizing translating skills between Spanish speakers and English speakers.

• Daily production control of material wastage.
• Manage the quantity of raw materials required on a daily basis.
• Creation of production reports.
• Manage machine maintenance prioritization and machine requests.
• Accomplish the orders to be produced on time
• Reduct the material wastage