Santiago Martelo Gutierrez
Agente De Call Center
Bogotá, Calle 179 #6-29,DC
Summary
Kind and helpful Customer service candidate providing high-quality service to callers, addressing and meeting their needs. Works to maintain and increase customer satisfaction with each phone call, always prioritizing the customer and offering an appealing insight to our product or services. Always open to learn and adapt to the environment of my work
Overview
5
5
years of post-secondary education
3
3
Languages
Work History
Bilingual Call Center Agent
Everise
03.2024 - 07.2024
- Maintained professional demeanor while effectively managing high-stress situations and irate callers.
- Adapted communication style according to caller''s requirements, promoting clear understanding between parties involved.
- Delivered personalized assistance by attentively listening to customer concerns and empathizing with their situation.
Education
High School Diploma -
Colegio Nuevo Gimnasio
Bogota, Colombia 01.2019 - 12.2023
Skills
Empathy and patience
Fluent Bilingualism
Script adherence
Call handling
Customer Service
Data Entry
Hobbies
- Drumming
- Singing
- Programming
- Drawing
Timeline
Bilingual Call Center Agent
Everise
03.2024 - 07.2024
High School Diploma -
Colegio Nuevo Gimnasio
01.2019 - 12.2023
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