PAULA ANDREA LOPEZ SUTA
Bogotá
Summary
Business Administrator graduated from the University of La Sabana with great skills in working in groups, analyzing data and successfully meeting objectives. Leader, determined, responsible, disciplined, dedicated and results-oriented person who can adapt to different environments and likes to learn new things all the time. With excellent level of English.
Overview
6
6
years of professional experience
20
20
years of post-secondary education
2
2
Languages
Work History
Bilingual Call Center Agent
Transcom
09.2024 - 02.2025
- Ticket handling with great proficiency and quality
- Adaptability to new task including new markets and new processes
- Offer solution to different issues always making sure to use all the resources
- Fast learner of the product reaching the proposed goal by the client
Bilingual Call Center Supervisor
Foundever
06.2021 - 08.2024
- Promote internal communication and feedback with agents
- Monitoring of metrics for compliance or improvement
- Reporting and creation of reports on all the activity carried out
- Monitored performance, providing regular feedback, evaluation and coaching
Call Center Agent
Teleformance
08.2020 - 05.2021
- Advice on products and services
- Process management
- Offer solutions to different problems
Logistics Intern
Bavaria SA
01.2020 - 07.2020
- Preparation of reports for making important decisions
- KPI analysis
- Database collection and analysis
- Consolidate information from the T1 operation divided into 6 production plants
- Preparation of presentations for management
Teacher
Electronic Language Center
03.2019 - 11.2019
- Teach classes for groups of 5 to 10 people for English language certifications
- Homework advice in English
- Support for English exams
Education
High School Diploma -
University of La Sabana
Chía, Cundinamarca 05.2001 - 01.2021
Technologist in International Negotiation - undefined
SENA, Center for Agro-Business Development
Technician in Documentation and Registration of Accounting Operations - undefined
SENA, Agro-Business Development Center
Chía, CundinamarcaSkills
- socialization skills
- database analysis
- development of indicators
- responsibility
- adaptability
Goal oriented
Empathy and patience
Product knowledge
Fluent bilingualism
Identification
CC, 1,072,703,906, Chía
Training
- Financial Mathematics, SENA, Agro-Business Development Center, Chía, 2013
- English B2, University of La Sabana, Chía, 2019
- English C1, Smart Language Institute
References
Ana Maria Gallegos
Manager of Returnables Bavaria SA
(311) 353 57 17
Guido Angello CastroEconomist - University Professor
(300) 266 80 98
Aris Orlando Rodríguez MedinaLabor Lawyer – University Professor
(310) 877 99 55
Jairo Alberto JarrinSystems Engineer – Professor and Researcher
(317) 403 31 12
Timeline
Bilingual Call Center Agent
Transcom
09.2024 - 02.2025
Bilingual Call Center Supervisor
Foundever
06.2021 - 08.2024
Call Center Agent
Teleformance
08.2020 - 05.2021
Logistics Intern
Bavaria SA
01.2020 - 07.2020
Teacher
Electronic Language Center
03.2019 - 11.2019
High School Diploma -
University of La Sabana
05.2001 - 01.2021
Technologist in International Negotiation - undefined
SENA, Center for Agro-Business Development
Technician in Documentation and Registration of Accounting Operations - undefined
SENA, Agro-Business Development Center