Summary
Overview
Work History
Education
Skills
Additional Information
Interests
Workout at Gym
Timeline
Generic
Nicolas Torres Araque

Nicolas Torres Araque

Bilingual Customer Service Agent
Chia

Summary

Dynamic bilingual professional with proven success at Teleperformance, excelling in customer communications and CRM navigation. Demonstrated empathy and problem-solving skills, consistently surpassing performance metrics while identifying upselling opportunities. Committed to achieving client goals as a Personal Trainer, fostering motivation and personalized fitness plans.

Overview

5
5
years of professional experience
2
2
Languages

Work History

Bilingual Call Center Agent

Teleperformance
Chia, Cundinamarca
02.2025 - Current
  • Contributed to the achievement of the 95% departmental goals by consistently meeting or exceeding individual performance metrics.
  • Navigated multiple software applications simultaneously during calls for efficient information retrieval and data entry tasks.
  • Proactively identified opportunities for upselling or cross-selling based on customer needs analysis during interactions.
  • Utilized CRM systems proficiently for seamless data management and efficient customer issue resolution.

Personal Trainer

Independant
Chia, Cundinamarca
08.2020 - Current
  • Educated the 100% of clients on proper exercise techniques, reducing risk of injury during workouts.
  • Improved client fitness levels by developing personalized workout plans and monitoring progress.
  • Trained clients during strength training, cardio vascular exercise, and stretching.
  • Assisted clients with personal fitness goals through realistic objectives.
  • Motivated clients to stay on track with fitness goals with positive and friendly approach.

Education

B.A in Psychology - Psychology

Coporación Universitaria Iberoamericana
Bogotá, Colombia
02.2022 - Current

Specialization In Educational Neuropsychology - Neuroscience

Corporación Universitaria Iberoamericana
Bogotá, Colombia
05.2001 -

International Master's Degree In Sports Psychology - Sport Science

European Leadership Business School
Spain
05.2001 -

International Master's Degree In Sports Coaching - Sport

European Leadership Business School
Spain
05.2001 -

Skills

Empathy and patience

Goal oriented

Fluent bilingualism

CRM navigation

Customer communications

Problem-solving skills

Resolving issues

Inbound phone calls

Verbal and written communication

Appointment scheduling

Performance monitoring

Interpersonal skills

Additional Information

I am fully committed to learning, growing, and contributing in any way I can to support the company's goals and needs.

Interests

Languages & Communication

Personal Growth

Fitness & Bodybuilding

Workout at Gym

Going to the gym is an important part of my routine. I usually train 4–5 times a week, focusing on a mix of strength training and cardio. It helps me stay disciplined, manage stress, and maintain both physical and mental resilience. I believe the habits I’ve built through working out like consistency, goal setting, and pushing through challenges are directly transferable to the workplace. Whether it's sticking to a schedule, improving performance, or working as part of a team during group training, the gym has definitely helped me grow both personally and professionally

Timeline

Bilingual Call Center Agent

Teleperformance
02.2025 - Current

B.A in Psychology - Psychology

Coporación Universitaria Iberoamericana
02.2022 - Current

Personal Trainer

Independant
08.2020 - Current

Specialization In Educational Neuropsychology - Neuroscience

Corporación Universitaria Iberoamericana
05.2001 -

International Master's Degree In Sports Psychology - Sport Science

European Leadership Business School
05.2001 -

International Master's Degree In Sports Coaching - Sport

European Leadership Business School
05.2001 -
Nicolas Torres AraqueBilingual Customer Service Agent