Summary
Overview
Work History
Education
Skills
References
Personal Information
Timeline
Generic
JARED DAVID DIAZ DUARTE

JARED DAVID DIAZ DUARTE

Bogotá

Summary

I am a highly competent and motivated professional, with extensive experience in customer service. I stand out for my ability to solve problems quickly and efficiently, using my analytical skills and speed in digitalization to ensure an effective resolution in the shortest time possible. I am always willing to learn and face new work challenges to expand my skills and professional opportunities.

Overview

2025
2025
years of professional experience
9
9
years of post-secondary education
3
3
Languages

Work History

Bilingual Call Center Agent

OTD AMERICAS S.A.S
Bogotá, Bogota D.C.
6 2024 - 11.2024
  • I work 5 months for the companys AT&T and Metro Express from T-mobile, as a bilingual costumer service and cross-selling agent

Costumer Service Agent

FALABELLA.COM
Bogotá, Bogota D.C.
06.2023 - 03.2024
  • I worked here for 9 months as a costumer service agent in a chat campaign.

Costumer Service Agent

Teleperformance S.A
Bogotá, Bogota D.C.
02.2022 - 03.2023
  • I worked here 13 months taking calls from Uber Latam, as a costumer service agent.

Education

English -

SMART S.A
Bogotá
05.2021 - Current

TÉCNICO EN AGROINDUSTRIA ALIMENTARIA -

SENA
Bogotá, DC
02.2019 - 11.2020

BACHILLER TECNICO -

ALFONSO LOPÉZ PUMAREJO
Bogotá, DC
07.2017 - 11.2020

Skills

Empathy and patience

Call handling

Call center customer service

Customer service

Resolving issues

E-commerce

References

Santiago Venegas, 311 5957464, Manuel Camargo, 310 3935389, Jose Fonseca, 302 3994621, Manuel Duarte, 301 5019280, Abel Díaz, 321 513 7712

Personal Information

  • ID Number: 1192747861
  • Date of Birth: 04/09/03

Timeline

Costumer Service Agent

FALABELLA.COM
06.2023 - 03.2024

Costumer Service Agent

Teleperformance S.A
02.2022 - 03.2023

English -

SMART S.A
05.2021 - Current

TÉCNICO EN AGROINDUSTRIA ALIMENTARIA -

SENA
02.2019 - 11.2020

BACHILLER TECNICO -

ALFONSO LOPÉZ PUMAREJO
07.2017 - 11.2020

Bilingual Call Center Agent

OTD AMERICAS S.A.S
6 2024 - 11.2024
JARED DAVID DIAZ DUARTE