Rocio Martinon
Denver
Summary
Empathetic and motivated public assistance professional with over 9 years of experience working with diverse and vulnerable populations. Skilled in building rapport, conducting thorough assessments, and connecting clients to stabilizing resources. Passionate about helping clients identify their strengths, overcome barriers, and work toward sustainable self-sufficiency.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
Laureate Ltd
Englewood
03.2025 - Current
- Manage high-volume calls and emails, responding promptly to inquiries, documenting concerns, and scheduling appointments or maintenance requests.
- Created, organized, and maintained digital and physical resident files, ensuring records were accurate, compliant, and up to date.
- Processed paperwork for move-ins, move-outs, and key pick-ups.
- Assist Spanish-speaking residents with translation, improving access to services, and ensuring an accurate understanding of processes.
- Guided clients through complex steps such as utility setup, documentation, and required actions, ensuring they understood.
- Coordinated referral and communication between residents, maintenance staff, and service providers.
Eligibility Technician II
Denver Human Services
Denver
08.2016 - 02.2025
- Provided client-centered assistance to individuals and families applying for SNAP and Medicaid, ensuring clear guidance through complex eligibility processes.
- Conducted detailed, interactive interviews to understand each applicant's unique circumstances, barriers, and household needs.
- Verified required documentation such as income, resources, identity, and residency with accuracy and attention to detail.
- Entered and updated case information in eligibility systems with a strong focus on accuracy, compliance, and timely processing.
Receptionist/Payment processor
First Premier Financial
Denver
12.2013 - 08.2016
- Managed a high volume of calls and walk-ins while maintaining a calm, helpful, and client-centered approach.
- Accepted and processed payments over the phone and in person with accuracy and strong attention to detail.
- Verified insurance information and client eligibility, ensuring records were updated correctly and services were billed accurately.
- Prepared and processed repossession paperwork, verifying documentation and following required procedures with strong attention to detail.
Education
Bookkeeping Certificate -
Emily Griffith Technical College
Denver12.2013
Skills
- Trauma-Informed
- Customer Service
- Intake and Interviewing
- Eligibility Determination
- Confidentiality and Policy Compliance
- Spanish Translation
- Collaborating with community partners
- Attention to detail
- Administrative and Office Support
Timeline
Front Desk Receptionist
Laureate Ltd
03.2025 - Current
Eligibility Technician II
Denver Human Services
08.2016 - 02.2025
Receptionist/Payment processor
First Premier Financial
12.2013 - 08.2016
Bookkeeping Certificate -
Emily Griffith Technical College