Kara Dingboom
Denver
Summary
Professional in customer success with robust experience in driving client satisfaction and retention. Skilled in relationship building, problem-solving, and delivering tailored solutions. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability, effective communication, and strategic thinking.
Overview
14
14
years of professional experience
Work History
Sr. Enterprise Growth Customer Success Manager
Udemy
04.2023 - Current
- Successfully manage a $4M book of business for mid-market customers, achieving an average NRR of 78.2% in 2025
- Responsible for larger accounts across the team's segment, demonstrating trust and confidence in my capability of managing more complex accounts
- Demonstrates strong expertise in understanding customer needs and aligning to business goals
- Cultivates strong relationships with key stakeholders through thoughtful preparation, attention to detail and effective communication
Customer Success Manager
Udemy
10.2021 - 04.2023
- Confidently managed complex and valued corporate and mid-market 6B customers. Responsible for 2.6M in company revenue
- High performing team member who consistently achieved retention & compensation goals. 82% GRR average over the 2 years in this position
- Successfully collaborated cross-functionally to support expansion, multi-product adoption and customer learning objectives
- Partnered with various team members on projects aimed to improve processes & adoption of the UB product suite(ex: CS UB Pro adoption project)
- Executed on team and individual OKRs to effectively manage my book of business & nurture customer relationships
- Demonstrated expertise of UB products through successfully onboarding new customers, providing day-to-day support to administrators and proactively guiding customers through their UB journey, while effectively communicating with key stakeholders
Senior Customer Success Manager
Top Hat
12.2018 - 10.2021
- Responsible for nearly $5.4M in company revenue, managing and maintaining strong and trusting relationships with the company's key enterprise accounts
- Strategized and identified upsell potential and price increases for customer renewals, successfully & consistently achieving over a 90% renewal rate
- Conducted regular QBR meetings which included: reviewing data & usage, product updates, support inquiries & university initiatives
- Consulted with administrators for how Top Hat aligns with their strategic plans
- Communicated regularly with high level executives, including Vice Provosts, CLOs, CTOs, etc.
Enterprise Account Manager
Top Hat
04.2016 - 12.2018
- Played an integral role in building out the Enterprise Account Management function within the company
- Managed all Enterprise accounts in 2016-2017 while building out the role and training new members as the team grew
- Organized implementation plans for new customers by managing successful LMS and SSO integrations and facilitating university-wide communication plans
- Committed 50% of my time to travel to conduct onsite meetings and training for both university administrators and teaching staff
Senior Account Manager
iTriage
11.2011 - 04.2016
- Managed between $1-2M in yearly revenue across enterprise clients including, hospital systems, urgent care franchises and individual healthcare providers
- Developed and executed implementation plans for enterprise roll-outs and launches.
- Maintained strong relationship through effective communication, attention to detail and excellent customer support in order to achieve renewals and identify upsell opportunities
Education
BS - Business Administration
University of Southern California
Los Angeles05-2009
Skills
- Attention to Detail
- Customer Satisfaction
- Effective Communication
- Salesforce & Gainsight
- Microsoft PowerPoint
- Microsoft Excel
Timeline
Sr. Enterprise Growth Customer Success Manager
Udemy
04.2023 - Current
Customer Success Manager
Udemy
10.2021 - 04.2023
Senior Customer Success Manager
Top Hat
12.2018 - 10.2021
Enterprise Account Manager
Top Hat
04.2016 - 12.2018
Senior Account Manager
iTriage
11.2011 - 04.2016
BS - Business Administration
University of Southern California