Molly Forke

-Managed daily operations, scheduling, customer conflict, customer/guest resolutions and administrative tasks.

-Organized and planned a multitude of high traffic networking events and parties.

-Created successful training manuals and programs for new hires and all positions in the company.

-Created and executed continued training for all employees.

-Consistently and confidently completed sales with high-budget customers, thoroughly explained contracts in complete transparency regarding their purchase.

-Implemented collaborative quarterly meetings amongst all staff to discuss recent obstacles, dealing with rejection, new buying trends, generational changes in buying, price points, product knowledge, personality matching, etc.

-Developed genuine relationships with customers and their guests, providing sincere support throughout the wedding planning process.

-Provided weekly reports pertaining to monthly sales goals, payroll, traffic, leads, and budgets.

-16.94% total sales increase in 2018

-7.28% total sales increase in 2019

-52.04% total sales increase in 2021

-6.36% total sales increase in 2022

-Maintained front of house administrative tasks.

-Ensured a clean, organized and visually pleasing environment for customers.

-In assistance to the Store Manager, helped with scheduling, maintaining appointment effectiveness, and ensuring a positive and successful work environment.

-Provided positive, warm and welcoming customer service.

-Collaborated with management to develop effective sales goals, strategies, and overall customer satisfaction.

-Managed and responded to all customer reviews.

-Managed multiple social media platforms, improved customer engagement, traffic and overall metrics.

-Collaborated with third-party equipment vendors to provide cross-functional advertisements, articles, and promotion.

-Routinely managed PADI/SDI student education and certification before planning open-water dives.