Esther You
Denver
Summary
Detail-oriented and reliable Ramp Agent with experience in managing aircraft ground operations efficiently and safely. Born and raised in Colorado as a Korean American, I bring a strong work ethic, cross-cultural communication skills, and a commitment to teamwork in fast-paced airport environments. Skilled in coordinating baggage handling, aircraft marshaling, and ground support equipment operation while adhering to strict safety protocols. Known for providing exceptional customer service and maintaining composure during irregular operations to support on-time departures and arrivals.
Overview
7
7
years of professional experience
Work History
Office Assistant
Boondocks Food and Fun
07.2022 - 10.2022
- Overseeing clerical tasks, such as sorting and sending mail
- Keeping an inventory of office supplies and ordering new materials as needed
- Maintaining files
- Welcoming visitors to office
- Answering phone calls
- Taking and delivering messages
- Ensuring the office runs smoothly
- Scheduling meetings and sending meeting invites to attendees
- Prepared and edited documents to produce precise, accurate and professional communication.
- Reviewed files, records and other documents to obtain information to respond to requests.
Sales Associate
Q Luv
03.2018 - 10.2020
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Greet customers and ascertain what each customer wants or needs.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Compute sales prices, total purchases and receive and process cash or credit payment.
- Answer questions regarding the store and its merchandise.
- Prepare sales slips or sales contracts.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Demonstrate use or operation of merchandise.
- Prepare merchandise for purchase or rental.
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
- Ticket, arrange and display merchandise to promote sales.
- Exchange merchandise for customers and accept returns.
- Clean shelves, counters, and tables.
- Help customers try on or fit merchandise.
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
- Bag or package purchases, and wrap gifts.
Food Service Technician
UCHealth
11.2020 - 10.2021
- Assists with preparing food and beverages for distribution to patients, guests, service/dining areas, and catering services.
- Stores food, beverages, and supplies in designated containers and areas according to policies and procedures.
- Assists with customer-facing duties as assigned, including cashiering, tray-line delivery, and catering special events. Assists with sanitation duties, including dishwashing and maintaining work and food service areas in a clean, safe, and orderly condition.
Ramp Agent
Delta Air Lines, Inc
11.2022 - Current
- Safely operated various types of equipment such as conveyor belts, push-back tractors, and tugs.
- Coordinated with ramp agents to verify that baggage was placed on the correct outgoing flight.
- Coordinated ground crew activities to complete objectives on schedule.
- Loaded and unloaded luggage and freight, and assisted crew and travelers with bags for daily flights.
- Stocked aircraft cabins with necessary equipment and supplies.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Handle irregular operations such as delays, cancellations, and diversions with professionalism and efficiency
- Guided aircraft into and out of parking positions using hand signals.
Education
Bachelor of Science - Computer Science
University of Colorado Denver
Denver, CO09-2027
High school diploma - undefined
Grandview High School
Centennial, CO05.2017
Skills
- Service Technician Experience
- Food Preparation
- Word Processing
- Merchandising
- Microsoft Excel
- Computer skills
- Sales
- Marshaling aircraft
- Arrival/departure procedures
- Item transport
- Aviation regulations
- Pushback and towing
- Crew assistance
Languages
Korean - Fluent
English - Fluent
Section name
- Willing to relocate: Anywhere
- Authorized to work in the US for any employer
Timeline
Ramp Agent
Delta Air Lines, Inc
11.2022 - Current
Office Assistant
Boondocks Food and Fun
07.2022 - 10.2022
Food Service Technician
UCHealth
11.2020 - 10.2021
Sales Associate
Q Luv
03.2018 - 10.2020
High school diploma - undefined
Grandview High School
Bachelor of Science - Computer Science
University of Colorado Denver
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