Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maria Paula Esquivel Ostos

Undergraduate Student
Usaquen,DC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
2
2
years of post-secondary education
1
1
Language

Work History

Bilingual Customer Service Agent

IntouchCX
09.2023 - 04.2025
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

Bilingual Customer Service Agent

Teleperformance
Bogotá, Bogota D.C.
11.2021 - 06.2022
  • Addressed customer account discrepancies and concerns.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained up-to-date knowledge of product and service changes.

Administrative Assistant

Alfesac SAS
Bogotá, Bogota D.C.
09.2019 - 02.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

Education

Degree Program - Marketing

Fundación Universitaria Konrad Lorenz
Bogotá, Colombia
07.2024 - Current

High School Diploma -

UNAD - Universidad Abierta Y A Distancia
Bogota
01.2018 - 11.2018

Skills

Customer service

Decision-making

Information verification

Empathetic and genuine

Task prioritization

Problem resolution

Team collaboration

Adaptability and flexibility

Timeline

Degree Program - Marketing

Fundación Universitaria Konrad Lorenz
07.2024 - Current

Bilingual Customer Service Agent

IntouchCX
09.2023 - 04.2025

Bilingual Customer Service Agent

Teleperformance
11.2021 - 06.2022

Administrative Assistant

Alfesac SAS
09.2019 - 02.2021

High School Diploma -

UNAD - Universidad Abierta Y A Distancia
01.2018 - 11.2018

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Maria Paula Esquivel Ostos Undergraduate Student