Summary
Overview
Work History
Education
Skills
Timeline
Generic

Javier Doncel

Professional In Modern Languages
Bogotá

Summary

Proven Bilingual Customer Service Agent from FOUNDEVER, adept in CRM software and fluent bilingualism, significantly enhanced customer satisfaction by resolving complex issues and boosting sales through strategic upselling. Skilled in problem-solving and customer support, contributed to continuous team improvement and company growth.

Overview

3
3
years of professional experience

Work History

Bilingual Customer Service Agent

FOUNDEVER
12.2022 - Current
  • Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
  • Maintained comprehensive knowledge of company products and services, enabling informed recommendations to customers.
  • Contributed to company growth by upselling products and services when appropriate, increasing sales revenue.
  • Monitored call quality and provided constructive feedback to peers, fostering continuous improvement among team members.

Bilingual Call Center Agent

Atlantic Quantum Innovations
11.2021 - 11.2022
  • Retained valuable customers by offering suitable solutions that addressed their needs and concerns.
  • Participated in ongoing training sessions to stay updated on industry trends, product offerings, and company policies.
  • Escalated complex issues to appropriate departments, ensuring timely resolution and customer satisfaction.
  • Maintained professional demeanor while effectively managing high-stress situations and irate callers.
  • Adapted communication style according to caller''s requirements, promoting clear understanding between parties involved.
  • Improved first-call resolution rates through effective problem-solving skills and comprehensive knowledge of company offerings.

Education

Professional in Modern Languages - Languages

Universidad ECCI
Bogotá, Colombia
05.2001 -

Basic English Course - English

AMERICAN ENGLISH COMPANY
Zipaquirá, Colombia
05.2001 -

High School Diploma -

Carlos Abondano Gonzalez
Sesquile, Colombia
05.2001 -

Skills

  • Call center experience
  • Fluent Bilingualism
  • Upselling strategies
  • CRM Software Usage
  • Problem-Solving
  • Customer Support
  • Refund Processing
  • Customer Service
  • Understanding Customer Needs

Timeline

Bilingual Customer Service Agent

FOUNDEVER
12.2022 - Current

Bilingual Call Center Agent

Atlantic Quantum Innovations
11.2021 - 11.2022

Professional in Modern Languages - Languages

Universidad ECCI
05.2001 -

Basic English Course - English

AMERICAN ENGLISH COMPANY
05.2001 -

High School Diploma -

Carlos Abondano Gonzalez
05.2001 -

Similar Profiles

CREATE PROFILE
Javier DoncelProfessional In Modern Languages