Luis Alfredo Pomarico González
Soledad
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the BPO industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
25
25
years of post-secondary education
Work History
Bilingual Customer Service Agent
SYKES
- 1 YEAR OF EXPERIENCE AS A CUSTOMER SERVICE AGENT AT (SYKES AND TTEC)
Bilingual Customer Service Agent
TTEC
- 1 YEAR OF EXPERIENCE AS A CUSTOMER SERVICE AGENT AT (SYKES AND TTEC)
English Teacher
ULA
01.2024 - Current
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
Education
BUSINESS- ORIENTED HIGH SCHOOL DEGREE -
INSTITUCIÓN EDUCATIVA JESÚS MAESTRO
01.1999 - 01.2010
ENGLISH CERTIFICATION - undefined
UNIVERSIDAD DEL ATLÁNTICO
01.2014 - 01.2018
DEGREE IN FOREIGN LANGUAGES - undefined
01.2015 - Current
Skills
Call center experience
Fluent bilingualism
Upselling strategies
CRM software usage
Knowledgeandstudies
- Institución Educativa Jesús Maestro, Business-oriented high school degree, 01/01/99, 12/31/10
- Universidad del Atlántico, English certification, 01/01/14, 12/31/18
- Unknown, Degree in Foreign Languages, 01/01/15, Present
Jobreferences
Bilingual Customer Service Agent, 1, Sykes, TTEC
Personal Information
Age: 30
Timeline
English Teacher
ULA
01.2024 - Current
DEGREE IN FOREIGN LANGUAGES - undefined
01.2015 - Current
ENGLISH CERTIFICATION - undefined
UNIVERSIDAD DEL ATLÁNTICO
01.2014 - 01.2018
BUSINESS- ORIENTED HIGH SCHOOL DEGREE -
INSTITUCIÓN EDUCATIVA JESÚS MAESTRO
01.1999 - 01.2010
Bilingual Customer Service Agent
SYKES
Bilingual Customer Service Agent
TTEC
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