Lady Gamba
Soacha,Colombia
Summary
Dedicated professional with a strong foundation in customer service and crisis management. With a Graphic Designer technician, such a creative person full of ideas to always improve. According to the job of these 2 years, demonstrate exceptional written and verbal communication skills, a good telephone manner, and an acute understanding of linguistic nuances to ensure effective client interactions. Skilled in conflict resolution, with a proven ability to manage customer data efficiently while maintaining patience under pressure. Committed to delivering high-quality support and fostering positive client relationships through energetic work ethic and strategic problem-solving.
Overview
2
2
years of professional experience
13
13
years of post-secondary education
Work History
Bilingual customer service agent
Teleperformance
Bogotá, Bogota D.C.
12.2022 - 12.2024
- Managed high call volumes daily to streamline communication and enhance customer satisfaction
- Coordinated effectively between departments, ensuring smooth workflow.
- Assisted customers with varying questions using product knowledge and service expertise.
- Prepared necessary forms to complete transactions.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Listened actively to offer accurate information and best solution to their needs.
Education
Certificate of Higher Education - Focus on Graphic Design
Liceo Moderno American School
Soacha, Cundinamarca 02.2009 - 11.2021
Skills
- Energetic work ethic
- Conflict Resolution
- Fast learner
- Patience management
- Live chat support
- Customer Service
- Linguistic nuances understanding
- Written and verbal communication skills
- Crisis management
- Ethical judgement
- Emotional intelligence
- Customer data management
Languages
Spanish
Native
Affiliations
- I'm a dancer
- I like to draw and writing, as if I want, I can be a fashion designer as well
- Very interested on Astronomy
References
References available upon request.
Timeline
Bilingual customer service agent
Teleperformance
12.2022 - 12.2024
Certificate of Higher Education - Focus on Graphic Design
Liceo Moderno American School
02.2009 - 11.2021
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