Juan David Riascos
Cali
Summary
Organized office professional with experience with various administrative tasks, who has the ability to adapt quickly to new situations and to acquire new knowledge both in the work and personal environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Administrative and Financial Support
Regional Autonomous Corporation Of Valle Del Cauca (Environmental Corporation)
07.2017 - Current
- Allocation of resources for different environmental projects developed by Environmental Management area.
- Preparation of documents, official documents and/or memorandums for development of contractual processes carried out by Environmental Management area.
- Make modifications (allocation of resources, adjustment of goals and modification of execution schedules) in corporation's computer systems.
- Updating and preparation of files corresponding to contracting derived from projects.
- Supporting development of inter-institutional meetings as required.
Customer Service
Tigo Colombia - Telephone services company
05.2015 - 11.2016
- Handled calls promptly and with courteous professionalism.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Processed orders, service requests and applied information to customers.
- Completed call documentation while speaking with customers.
- Analyzed customer feedback to identify areas of improvement and implemented actionable solutions.
Teaching Support
Universidad del Valle
01.2015 - 05.2015
- Project implemented by local government and Universidad del Valle (University). Providing support for development of basic English classes in public schools, while official teachers were training in use of digital tools for education
Education
College Graduate - Business Administration
Universidad Del Valle
Santiago De Cali - Valle Del Cauca, Colombia11.2013
Skills
- Write Reports
- Administrative Procedures
- Administrative Support
- Filing Systems
- Meeting Support
- Office software management
- Monitoring of project execution
- Customer Needs Assessments
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Administrative and Financial Support
Regional Autonomous Corporation Of Valle Del Cauca (Environmental Corporation)
07.2017 - Current
Customer Service
Tigo Colombia - Telephone services company
05.2015 - 11.2016
Teaching Support
Universidad del Valle
01.2015 - 05.2015
College Graduate - Business Administration
Universidad Del Valle
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