Maria Isabel Huertas Murillo
Santiago De Cali
Summary
Adept at data entry and customer communication, I enhanced office efficiency and client satisfaction at Gobernacion Del Valle Del Cauca. My expertise in document management and knack for fostering positive relationships led to a significant improvement in operational productivity and service quality, without compromising confidentiality or attention to detail.
Administrative professional with solid background in office management and clerical tasks. Recognized for fostering strong team collaboration and ensuring seamless operations. Known for adaptability and reliability, excelling in dynamic and fast-paced environments. Proficient in organizing schedules and managing records with precision.
Overview
10
10
years of professional experience
Work History
Administration Clerk
Gobernacion Del Valle Del Cauca
Santiago De Cali, Colombia
01.2020 - 04.2023
- Handled incoming phone calls and answered questions from callers.
- Established and maintained standard office procedures to achieve demanding targets.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
- Typed, formatted and edited professional correspondence.
- Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
- Scheduled appointments and managed calendars for staff members.
- Assisted in the preparation of detailed reports for senior management, ensuring accuracy and timeliness of information.
- Managed incoming correspondence, prioritizing items requiring immediate attention from executives or other team members.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Documented all [Type] contract paperwork, expenses, and resource utilization for accurate and compliant recordkeeping.
- Helped handle travel arrangements for executive team.
- Facilitated cross-departmental collaboration through clear communication channels and regular meetings among colleagues.
- Served as a reliable resource for colleagues seeking assistance with administrative tasks or office equipment troubleshooting needs.
- Processed incoming and outgoing mail and packages according to established procedures.
- Compiled and analyzed data to produce reports.
- Supported staff on special assignments and ad hoc projects.
- Developed expertise in various administrative software programs for increased efficiency across department functions.
- Drafted professional correspondence on behalf of senior staff members, adhering closely to established style guidelines and formatting standards.
- Provided comprehensive support during corporate events or conferences by organizing materials, coordinating logistics, and managing attendee registration processes.
- Coordinated travel arrangements for staff members, ensuring seamless logistics and minimal disruptions to work schedules.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Purchased and maintained office supplies.
Credit Assistant
FondeMac
Santiago De Cali, Colombia
01.2018 - 03.2018
- Delivered diverse departmental administrative support to personnel.
- Uploaded completed applications to appropriate credit system.
- Processed new customer credit applications accessing credit agency data to open new accounts.
- Contributed to the development of credit policies and guidelines by sharing insights gathered from hands-on experience in the field.
- Enhanced customer service levels by promptly addressing client inquiries, resolving issues, and providing updates on application status.
Administrative Assistant
Ema Holding S.A
Santiago De Cali, Colombia
06.2017 - 01.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained inventory of office supplies and placed orders.
Administrative Assistant
Alere Colombia S.A
Santiago De Cali, Colombia
10.2015 - 04.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained inventory of office supplies and placed orders.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
- Managed filing system, entered data and completed other clerical tasks.
Customer Service
Vitelsa Del Pacifico
Santiago De Cali, Colombia
03.2015 - 09.2015
- Managed registration process efficiently, providing excellent customer service to attendees.
- Delivered personalized customer service, fostering positive brand image.
- Delivered exceptional customer service, addressing client concerns promptly and effectively.
- Increased sales revenue with exceptional customer service and upselling techniques.
- Provided excellent customer service, consistently receiving positive feedback from customers.
- Provided outstanding customer service, addressing guest concerns promptly and professionally.
- Provided exceptional customer service by addressing inquiries promptly and thoroughly.
- Provided exceptional customer service, resolving issues promptly and professionally.
- Provided exceptional customer service, resolving patient issues promptly and courteously.
Supervisor of Operations
Monitoreos De Colombia
Santiago De Cali, Colombia
09.2013 - 02.2015
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Education
Industrial Technology - Administrativo, Logistico, Recursos Humanos
Centro Colombiano De Estudios Profesionales
Santiago De Cali, Colombia06-2020
Skills
- Data entry proficiency
- Paperwork and documentation
- Data entry
- Telephone reception
- Ordering of supplies
- Customer communication
- File organization
- Document scanning
- Researching issues
- Expense tracking
- Meeting coordination
- Scheduling appointments
- Word processing
- Report preparation
- Document control
- Document management
- Appointment scheduling
- Database maintenance
- Information processing
- Mail handling
- Record preparation
- Quality management
- Schedule and calendar management
- Correspondence writing
- Research
- Sales expertise
- Confidentiality
Languages
Spanish
Native or Bilingual
English
Elementary
Timeline
Administration Clerk
Gobernacion Del Valle Del Cauca
01.2020 - 04.2023
Credit Assistant
FondeMac
01.2018 - 03.2018
Administrative Assistant
Ema Holding S.A
06.2017 - 01.2018
Administrative Assistant
Alere Colombia S.A
10.2015 - 04.2017
Customer Service
Vitelsa Del Pacifico
03.2015 - 09.2015
Supervisor of Operations
Monitoreos De Colombia
09.2013 - 02.2015
Industrial Technology - Administrativo, Logistico, Recursos Humanos
Centro Colombiano De Estudios Profesionales