Open To Work
Jonathan Hernández
Work Preference
Summary
Customer Experience and Quality Assurance professional with experience in customer service, complaint resolution, and quality monitoring. Skilled in building strong customer relationships, identifying improvement opportunities, and delivering exceptional customer experiences. Recognized for strong communication skills, attention to detail, and a customer-centric approach that contributes to operational excellence and business success.
Overview
4
4
years of professional experience
Work History
Bilingual advisor
Concentrix
Bogotá, Cundinamarca
10.2022
- Provided customer support and resolved inquiries in both native and foreign languages, ensuring effective communication and high customer satisfaction.
- Delivered comprehensive product and service information, addressing customer needs and guiding informed purchasing decisions.
- Prepared performance reports and contributed to the development of strategies aimed at improving operational efficiency and customer experience.
Support Junior
Devinoso Advertising Services
Bogotá, Cundinamarca
02.2019 - 10.2022
- Provided real-time technical support, troubleshooting and resolving issues related to hardware and software configurations, including cameras, microphones, lighting systems, and specialized applications.
- Diagnosed and resolved complex technical issues, delivering clear guidance and step-by-step solutions to ensure seamless use of company products and services.
Education
Bachelor - Bachelor of Sciencie and Technology.
Colegio Secundario U.E Pedro Centeno Vallenilla
Skills
Conflict Resolution
Accountability and Ownership
Leadership
Ability to Perform Under Pressure
Team Management and Coordination
Strong Communication and Interpersonal Skills
Languages
Spanish,5,C2,English,5,C1
Languages
English
Spanish
Timeline
Bilingual advisor
Concentrix
10.2022
Support Junior
Devinoso Advertising Services
02.2019 - 10.2022
Bachelor - Bachelor of Sciencie and Technology.
Colegio Secundario U.E Pedro Centeno Vallenilla