Summary
Overview
Work History
Education
Skills
Additional Information
LANGUAGES
Timeline
Generic

EDISON ANDRES VEGA RODRIGUEZ

Bogotá,DC

Summary

Detail-oriented data analyst with a strong foundation in bilingual advisory roles and a passion for data analytics. Committed to continuous improvement and eager to broaden expertise across all facets of data analytics. Proficient in interpreting complex datasets to drive strategic decision-making and skilled in collaborating with diverse teams to enhance data-driven solutions. A curious and enthusiastic professional dedicated to leveraging analytical skills for impactful results that propel organizational success.

Overview

8
8
years of professional experience

Work History

Bilingual Advisor

Teleperformance
Bogota, Colombia
10.2020 - 07.2025
  • Analyzed customer interactions to identify trends and improve service quality, specifically the CSAT metric from 75% to 83%.
  • Collaborated with cross-functional teams to enhance data reporting accuracy and insights.
  • Utilized bilingual skills to support diverse client needs and facilitate communication.
  • Implemented solutions that increased operational efficiency and customer satisfaction.
  • Developed tailored communication strategies to address the unique needs of English and Spanish speaking clients, improving engagement and retention rates.
  • Resolved complex issues efficiently, utilizing strong problem-solving skills to improve service quality.

Customer Representative

Americas BPS
Bogota, Colombia
01.2018 - 10.2020
  • Managed high-volume inbound and outbound calls, providing accurate information on health insurance policies and services to our customers.
  • Addressed customer inquiries and complaints with efficiency, contributing to improved client satisfaction and loyalty within a major health company in Colombia.

Customer Representative

People Contact
Bogotá, Colombia
02.2017 - 08.2017
  • Managed and maintained detailed records of inquiries related to communication services for improved operational efficiency.
  • Managed customer interactions post-resolution to confirm satisfaction and identify opportunities for process optimization.
  • Utilized software for tracking customer interactions, facilitating personalized solutions to improve overall service experience.

Education

IBM Data Analyst - Data Analytics

Coursera
Bogota
02-2026

Microsoft Power BI Data Analyst - Data Analytics

Coursera
Bogota
01-2026

Occupational Health And Safety Degree - Occupational Health And Safety

Corporacion Universitaria Minuto De Dios
Bogotá, Colombia
06.2019

Skills

  • Data analysis
  • Proficient in managing ETL workflows
  • Data visualization and presentations
  • Expertise in Excel
  • Data manipulation using SQL
  • Power BI and Tableau proficiency
  • Analytical problem solving
  • Attention to detail
  • Data storytelling
  • Clear and concise communication

Additional Information

Data Analyst

LANGUAGES

Spanish
Native or Bilingual
English
Full Professional

Timeline

Bilingual Advisor

Teleperformance
10.2020 - 07.2025

Customer Representative

Americas BPS
01.2018 - 10.2020

Customer Representative

People Contact
02.2017 - 08.2017

IBM Data Analyst - Data Analytics

Coursera

Microsoft Power BI Data Analyst - Data Analytics

Coursera

Occupational Health And Safety Degree - Occupational Health And Safety

Corporacion Universitaria Minuto De Dios
EDISON ANDRES VEGA RODRIGUEZ