EDISON ANDRES VEGA RODRIGUEZ
Bogotá,DC
Summary
Detail-oriented data analyst with a strong foundation in bilingual advisory roles and a passion for data analytics. Committed to continuous improvement and eager to broaden expertise across all facets of data analytics. Proficient in interpreting complex datasets to drive strategic decision-making and skilled in collaborating with diverse teams to enhance data-driven solutions. A curious and enthusiastic professional dedicated to leveraging analytical skills for impactful results that propel organizational success.
Overview
8
8
years of professional experience
Work History
Bilingual Advisor
Teleperformance
Bogota, Colombia
10.2020 - 07.2025
- Analyzed customer interactions to identify trends and improve service quality, specifically the CSAT metric from 75% to 83%.
- Collaborated with cross-functional teams to enhance data reporting accuracy and insights.
- Utilized bilingual skills to support diverse client needs and facilitate communication.
- Implemented solutions that increased operational efficiency and customer satisfaction.
- Developed tailored communication strategies to address the unique needs of English and Spanish speaking clients, improving engagement and retention rates.
- Resolved complex issues efficiently, utilizing strong problem-solving skills to improve service quality.
Customer Representative
Americas BPS
Bogota, Colombia
01.2018 - 10.2020
- Managed high-volume inbound and outbound calls, providing accurate information on health insurance policies and services to our customers.
- Addressed customer inquiries and complaints with efficiency, contributing to improved client satisfaction and loyalty within a major health company in Colombia.
Customer Representative
People Contact
Bogotá, Colombia
02.2017 - 08.2017
- Managed and maintained detailed records of inquiries related to communication services for improved operational efficiency.
- Managed customer interactions post-resolution to confirm satisfaction and identify opportunities for process optimization.
- Utilized software for tracking customer interactions, facilitating personalized solutions to improve overall service experience.
Education
IBM Data Analyst - Data Analytics
Coursera
Bogota02-2026
Microsoft Power BI Data Analyst - Data Analytics
Coursera
Bogota01-2026
Occupational Health And Safety Degree - Occupational Health And Safety
Corporacion Universitaria Minuto De Dios
Bogotá, Colombia06.2019
Skills
- Data analysis
- Proficient in managing ETL workflows
- Data visualization and presentations
- Expertise in Excel
- Data manipulation using SQL
- Power BI and Tableau proficiency
- Analytical problem solving
- Attention to detail
- Data storytelling
- Clear and concise communication
Additional Information
Data Analyst
LANGUAGES
Spanish
Native or Bilingual
English
Full Professional
Timeline
Bilingual Advisor
Teleperformance
10.2020 - 07.2025
Customer Representative
Americas BPS
01.2018 - 10.2020
Customer Representative
People Contact
02.2017 - 08.2017
IBM Data Analyst - Data Analytics
Coursera
Microsoft Power BI Data Analyst - Data Analytics
Coursera
Occupational Health And Safety Degree - Occupational Health And Safety
Corporacion Universitaria Minuto De Dios