Isabella Giraldo Ríos

• Answering calls to schedule and cancel appointments.

• Managing and resolving customer complaints.

• Coordinating service logistics.

• Providing customer service and follow-up via text messages.

• Organizing and managing the daily schedule.

• Following up on customer cases to ensure they are resolved.

• Supported the administrative management of one of the partners of the company, including agenda management, emails and reminders.
• Served guests at Airbnb properties in Connecticut, via mail and phone calls in English.
• Coordinated visits and maintenance tasks with staff and residents.
• Performed lease renewals and online purchases for properties.

• Support in the realization of activities within the school center to reinforce the social relationships of the students.
• Scheduling of tutorials to give additional help to students.
• Assessing the knowledge of each individual and group of students to highlight priorities in educational issues.

• Collaboration in process improvement.
• Developed practical application and execution of theorical skills.
• Performance of chemical or microbiological analysis following established procedures.
• Participation in school meetings and events to promote learning support.
• Assessment of each student´s individual educational needs.
• Monitoring academic progress and adjusting strategies as needed.
• Organization of workshops and extracurricular activities.