Esperanza Cruz

All Casework Interns support a team responsible for:

• Extensive case documentation, which includes preparing court reports and social histories, and utilizing family engagement skills to mitigate risk and enhance safety that will be used in the office, client homes, and in the community.
• Assessing safety of a child/youth/at-risk adults and making decisions based on information available, which could include removing a child from their home.
• Will discuss in detail and work with families who are dealing with substance abuse, mental health, domestic violence, multi-generational poverty, child abuse, child neglect and sexual abuse.
• Developed strong rapport with clients by demonstrating empathy, active listening, and cultural sensitivity during interactions.

• Worked with school-aged children to promote recovery, resilience, and rehabilitation while working with goals set by a clinician
• Worked with clients to identify their goals and assist them with accessing programs and services available to them

All Interns offered support by

• Advocating for refugee and immigrant teens and adults for a span of five months
• Finding and helping individuals find resources that met their needs
• Translated government issued forms and a variety of other forms and documents.

• Assessed student progress and modified learning plans to encourage it
• Created lesson plans for up to30+ school-age children daily
• Received positive feedback from parents regarding classroom instruction and student learning success
• Planned and carried out activities in order to create a well-balanced program that included instruction, demonstration, and work time

• Was frequently complimented by customers for going above and beyond my normal responsibilities
• Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies
• Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages