Zachary Cook

• Conducted regular security checks to ensure facility safety and compliance with regulations.
• Assisted in managing inmate behavior through effective communication and conflict resolution skills.
• Documented daily activities and incidents to maintain accurate records for administrative review.
• Supported rehabilitation programs by facilitating inmate participation and providing guidance.

Collected and authorized payments and guests.

Helped customers complete purchases, locate items and join rewards programs.

Answered questions about store policies and additional customer concerns.

Provided friendly service and assistance to customers, promoting customer loyalty, satisfaction and sales.

Greeted customers entering store and responded promptly to customer needs.

Supervises 7 employees filling customer orders and preparing them for distribution.

Kept detailed records of daily progress to identify and correct area needing improvement.

Evaluated employees' strengths and assigned tasks based upon experience and training.

Collaborated with staff and peers to create optimal synergy and outcomes.

Maximized performance by monitoring daily activities and mentoring team members.

Assigned patrons tables suitable for needs and restaurant section rotation.

Took reservations and to-go orders by phone, answered customer inquiries and informed of accurate wait times.

Cultivated positive guest relations by managing information and orchestrating speedy seating.

Assisted managers by quickly resolving service and food related issues.

Restocked and organized merchandise.

Assisted customers with large purchases by carrying items to vehicles.

Solicited loyalty program memberships and assisted customers in completing forms to join sales promotions.

Gathered and submitted feedback from customers to help managers understand current preferences and buying habits.

Collected over 200 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.

Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.