Nichole Conaghan
Colorado Springs,CO
Summary
Committed Correctional Officer I, skilled in managing correctional functions and monitoring inmate behavior. Employs sound judgment and verbal de-escalation tactics to maintain order and prohibit dangerous situations. Skillfully detects contraband during cell searches. Experienced in maintaining safety in highly stressful situations, and interacting with diverse populations. Seeking knowledge, growth and development to serve and protect our community.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Correctional Officer I
Zebulon Pike Detention Center
10.2025 - Current
- Supervised inmate activities to ensure compliance with facility regulations.
- Conducted up to 50 security checks per shift, to maintain safety and order within the detention center.
- Collaborated with law enforcement and emergency services during crisis situations.
- Trained new correctional officers on policies, procedures, and safety protocols.
- Monitored inmate behavior and reported irregularities to senior staff for further action.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Completed intake paperwork, photos, and full body searches.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Monitored surveillance equipment to detect and prevent unauthorized activities.
- Coordinated with law enforcement agencies to ensure smooth transfer of inmates.
- Maintained detailed records of inmate behavior and activity, contributing to facility security.
- Oversaw visitation sessions, maintaining order and ensuring safety of all parties involved.
- Ensured security of facility perimeter by conducting routine patrols.
- Fostered supportive environment for inmate rehabilitation with educational and vocational training programs.
- Reduced inmate altercations through proactive conflict resolution strategies.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Assisted in intake and release of inmates.
- Administered drug tests to inmates.
- Received and inspected mail, property, and funds from visitors on behalf of designated inmates.
- Restrained juvenile inmates when disturbances required physical intervention.
Operations Manager
SJA Corporations-Phoenix Renovations
11.2024 - 05.2025
- Managed vendor relationships to negotiate favorable terms resulting in cost savings for the company.
- Provided leadership, set expectations, and mentored staff to develop skills.
- Assisted Clients with product selections and payment options.
- Scheduled and confirmed appointments with Clients and internal staff.
- Analyzed production data to identify bottlenecks and inefficiencies, implementing process improvements that increased productivity.
- Implemented safety protocols that reduced workplace accidents.
- Developed key performance indicators (KPIs) for each department within the organization to track progress towards operational goals.
- Developed strategic partnerships with suppliers leading to improved pricing terms.
- Managed inventory levels and ordered supplies as needed for renovation projects.
- Coordinated daily operations to ensure efficient workflow and resource allocation.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
Traffic Control Manager
U-Haul
10.2010 - 11.2024
- Consistently exceeded individual sales targets by 5% to 20%monthly.
- Increased market share by five percent through effective team leadership and adherence to policies.
- Managed clerical duties, including phone inquiries, email responses, mail management, and file organization.
- Processed invoices, tracked expenses, and supported HR with onboarding and employee records.
- Maintained order while managing multiple tasks and prioritizing responsibilities in a busy office environment.
- Handled sensitive company information with utmost discretion.
- Demonstrated flexibility to adapt to changing priorities and unexpected tasks.
- Utilized proficiency in Microsoft Office applications including Word, Excel, and Outlook.
- Coordinated scheduling and meetings for staff and management.
- Assisted in onboarding new employees through training support.
- Supervised clerical staff, providing guidance on daily tasks.
- Maintained records and files, ensuring organization and accessibility.
- Answered 25+ phone calls daily, responded to emails, routed mail and coordinated courier services.
- Supervised 20+ staff members, organized schedules and delegated tasks.
- Maintained confidential records relating to personnel matters.
- Delegated work to staff, setting priorities and goals.
- Developed effective communication strategies between departments within the organization.
- Guided employees in handling difficult or complex problems.
Education
Some College (No Degree) - Some college
Bryman Institute
Ontario, CA06-2002
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Inmate supervision
- Mental health awareness
- Correctional facility procedures
- Policy enforcement
- Restraint techniques
- Safety and security enforcement
- Self-defense tactics
- Surveillance
- Stress tolerance
- Crisis management
- Gang awareness
- Search procedures
- File and record maintenance
- Behavioral disorders
- First aid and CPR certified
- Radio communication
- Ethical standards of conduct
- Construction management
- Budget management
- Delivery driver experience
- Event planning
- Order fulfillment
- Inbound logistics
- Managing logistics operations teams
- Store opening procedures
- Team management
- Sales forecasts
- Employee engagement
- POS systems
- Cash flow management
- File organization
- Staff supervision
- Customer service
- Logistics data analysis
- Management
- Store closing procedures
- Forklift
- Commercial driving
- Computer skills
- Microsoft Office
- Marketing
- Project management
- Time management
- Data entry
- Communication skills
- Logistics
- Performance management
- Customer relationship management
- Strategic promotions
- Office supply management
- Leadership
- Microsoft Outlook Calendar
- Managing teams as an office manager
- Team leadership
- Warehouse storage management
- Invoice processing
- Achieving sales targets
- Financial acumen
- Financial analysis
- Logistics project management
- Employee scheduling software
- Retail emergency response
- Store layout management
- Microsoft Excel
- Construction
- Grammar Experience
- Microsoft Project
- Operations management
- Analysis skills
- Cash handling
- Supervising experience
- Safety management within retail industry
- Truck freight
- Materials handling
- Employee relations
- Managing budgets as an office manager
- Training & development
- Coordinating office moves
- Office experience
- Office building security management
- Google Calendar
- Driving
- Contracts
- Office management
- Microsoft Bookings
- Managing freight management projects
- Customer service management
- Team motivation
- Process improvement
- Succession planning
- Documentation review
- Retail industry recruitment
- Sales revenue tracking
- Pallet jack
- Retail management
- Employee onboarding
- Typing
- Payroll processing
- Call center management
- Staff scheduling
- Appointment scheduling
- Record keeping
- Budgeting
- Employment and labor law
- Employee retention
Accomplishments
- Completed the Colorado Department of Corrections Academy
- First Aid certified
- CPR certified
- Restorative Justice Program
- Behavior Health Program
- Colorado State Policy compliance
Certification
Driver's License
Timeline
Correctional Officer I
Zebulon Pike Detention Center
10.2025 - Current
Operations Manager
SJA Corporations-Phoenix Renovations
11.2024 - 05.2025
Traffic Control Manager
U-Haul
10.2010 - 11.2024
Some College (No Degree) - Some college
Bryman Institute