Viviana Marcela Alea Poveda
Bachelor Of Music Education
Bogotá
Summary
Dynamic, motivated, and responsible person with experience in customer service, data entry, and teaching. Effective skills in oral and written communication, typewriting and active listening. Ability to work under pressure as part of a team or individually in fast-paced environments with high adaptability.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Production Editor
Kantar Ibope Media
06.2022 - 09.2024
- Managed and verified advertising information for television broadcasts across the United States.
- Reviewed and corrected errors in show titles, lenghts, airtimes, and advertised brands to ensure accuracy and consistency.
- Conducted regular audits to identify discrepancies and implement necessary corrections.
- Facilitated effective communication between departments to maintain high quality standards, streamline processes, and improve overall efficiency in the delivered information.
Call Center Agent
Sitel
10.2021 - 01.2022
- Provided effective solutions to the concerns and requests of a large volume of mobile service users in the United States.
- Offered technical assistance for customers experiencing difficulties with online processes related to company products or services.
- Adhered to company policies to meet call time, metrics and quality standards.
- Maintained accurate records, documenting details of each customer interaction for future references by effectively multitasking in a fast-paced environment.
Musician/Teacher
Freelance/Kiru School of Arts
08.2019 - 07.2021
- Provided private music lessons teaching music theory and instrument skills to children aged 3 to 12 years old, enriching students' understanding and appreciation of music.
- Performed music for various social events, including weddings, religious services, and birthdays.
Education
Bachelor of Music Education - Music Education
Universidad Pedagógica Nacional
Bogotá, Colombia 05.2001 -
High School Diploma -
Centro Educativo Integral Colsubsidio
Bogotá, Colombia 05.2001 -
Skills
Typewriting
Active Listening
Problem solving
Attention to detail
Data Organization
Productivity Software
Internet Proficiency
Adaptability
Timeline
Production Editor
Kantar Ibope Media
06.2022 - 09.2024
Call Center Agent
Sitel
10.2021 - 01.2022
Musician/Teacher
Freelance/Kiru School of Arts
08.2019 - 07.2021
Bachelor of Music Education - Music Education
Universidad Pedagógica Nacional
05.2001 -
High School Diploma -
Centro Educativo Integral Colsubsidio
05.2001 -
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