Veronica Arellano
Denver
Summary
As a bright ambitious person, I exceed in expectations. Able to perform with a high volume work load. That can lead, and perform with minimal supervision. I enjoy working in a fast paced, highly motivating position where I can assist others while challenging, and expanding my own knowledge. I am seeking a position that I may utilize my skills in. If offered the chance for advancement, this would allow me the opportunity to gain additional skills and experience.
Overview
25
25
years of professional experience
Work History
CSR Customer Service Rep
Absolute Plumbing & Heating
07.2024 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Take inbound calls from new and existing customers while making a lifelong Absolute customer
- Outbound calls to issue membership holding customers for maintenance visits
- Communicate all promotions, sales, and cross selling opportunities
- Data entry of sensitive information
- General Inbound customer service
Front Desk Receptionist
Escala Family Dentistry
04.2024 - 07.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Verify customers insurance
- Create and update customer treatment plans
Call Center Rep.
Premier Members Credit Union
03.2023 - 10.2023
- Trouble shooting OLB-Helping Members with Online issues, Passwords, Initial Online Setup, BillPay Referrals- Checking Accounts, Mortgages, Personal and Auto Loans Account openings-CDs, Savings Accounts, Processing payments-Taking Loan Payments Account Management-Assisting with balances, going over transactions to resolve confusion
Call Center Rep.
Horizons North Credit Union
08.2019 - 12.2022
- Trouble shooting OLB-Helping Members with Online issues, Passwords, Initial Online Setup, BillPay Referrals- Checking Accounts, Mortgages, Personal and Auto Loans Account openings-CDs, Savings Accounts, Processing payments-Taking Loan Payments Account Management-Assisting with balances, going over transactions to resolve confusionProcessing payments
Bilingual Relationship Banker
BOK Financial
10.2017 - 05.2019
- Account opening-Making sure to understand the needs of clients, to save them money and get right product for them
- Mortgage Referrals-Identifying any way we could help in new or existing Mortgage or refinancing
- Teller Transaction -Depositing, cashing and change transactions
- Shared Banker-Taking phone calls from all the district and helping resolve issues with accounts and opening new accounts
- Float Teller- Covering shifts at all locations when needed.
Assistant Manager
Money Tree
06.2013 - 09.2017
- Teller Transactions - Loans, money loads, cash and debit payments, sell prepaid cards
- Cash Handling-Cashing Checks, Balancing at end of shift, Delivering opening drawer with cash to tellers Vault Teller-Running money and balancing vault, Placing money order for next day, Applying loan payments, Money order inventory, Delivering money to tellers for opening of drawers, Opening and closing the store with safety procedures
- Assistant Manager -Helped running of store, assisted tellers with transactions, Answered and resolved customer concerns and questions, trained new employees.
Cashier
Sam's Club
07.2011 - 02.2013
- Cashier Reconciled cash to ensure accuracy, Sold Renewal and Processed new Credit lines to both English and Spanish speaking members, processed credit and debit payments, Worked in a fast paced environment, Delivered great customer service.
Interpreter
Health Care Interpretation
02.2011 - 07.2011
- Built rapport with patients to understand level of pain and concerns they had so they could receive proper treatment, Scheduled appointments and organized transportation before and after appointments, Followed up with patients to obtain progress updates and answer any questions.
Day porter
KG Clean
01.2011 - 02.2011
- Cleaned and sanitized according to YMCA standards, Multitasked to get daily cleaning done in a timely EDP
Quality Controller
EDP, LLC
09.2006 - 11.2007
- Maintained the desired level of product quality, Inspected labels and addressed changes that needed to be made, Packed orders correctly and shipped them via UPS or FedEx to clients, Operated laminating machine and having attention to detail due to labels having a certain size.
Packer/Hauler
Russell Stover
10.1999 - 08.2006
- Identified correct candy without looking at names and packaged in correct sequence on a packing line, Hauled correct candy to different packing lines, Organized pallets and steels of candy based on schedule, Hauled correct order of boxes from box factory to packing floor, Met quotas and deadlines of shipments and orders.
Education
GED -
Emily Griffith High School
Denver, CO01.2013
Mi Casa Resource Center
Denver, CO01.2013
Skills
- Team player
- Energetic
- Strong work ethic
- Flexible
- Bilingual in Spanish
- Currency and coin counter
- Safe and vault operations
- Exceptional Customer Service
Languages
Spanish
Native or Bilingual
english
Native or Bilingual
Timeline
CSR Customer Service Rep
Absolute Plumbing & Heating
07.2024 - Current
Front Desk Receptionist
Escala Family Dentistry
04.2024 - 07.2024
Call Center Rep.
Premier Members Credit Union
03.2023 - 10.2023
Call Center Rep.
Horizons North Credit Union
08.2019 - 12.2022
Bilingual Relationship Banker
BOK Financial
10.2017 - 05.2019
Assistant Manager
Money Tree
06.2013 - 09.2017
Cashier
Sam's Club
07.2011 - 02.2013
Interpreter
Health Care Interpretation
02.2011 - 07.2011
Day porter
KG Clean
01.2011 - 02.2011
Quality Controller
EDP, LLC
09.2006 - 11.2007
Packer/Hauler
Russell Stover
10.1999 - 08.2006
GED -
Emily Griffith High School
Mi Casa Resource Center
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