Tiffany Krauklis
Montrose,Colorado
Summary
Licensed cosmetologist and industry educator with 20+ years of work experience that was based on providing 100% attention to customer satisfaction. Developed curriculum and delivered hands on technical training behind the chair and at the "Front of the House" to provide exceptional customer satisfaction as well as product knowledge training for retail sales. Proven success in leadership, operational excellence and organizational development led to 20+ years of successful salon ownership. It was truly an incredible career.
I have an excellent reputation for being consistent, setting a quality of high standards, providing WORLD CLASS CUSTOMER SERVICE. Multi -tasking, resolving problems, providing incredible customer satisfaction, delivered overall operational success.
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Salon Owner/Operator
Salon Moda Capelli
07.2018 - 07.2023
- Spearheaded overhaul of company's best practices to re-invent smaller scale and size down company. This strategy and mitigation lead to significantly increased revenue and improvement of operations.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Interacted well with customers to build connections and nurture relationships.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Maintained and performed daily accounting and inventory operations of salon/spa
- Studied latest trends to add new merchandise to product lineup, improving sales revenues 50%. This was great for moral and inspired positive team culture
- Implemented operational strategies and effectively built customer and employee loyalty through WORLD CLASS CUSTOMER SERVICE.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented innovative programs, including daily huddles to community give back program increasing employee loyalty and reduce turnover.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Owner/Manager
Aveda Academy Denver And Pure Talent Salon - Spa
09.2003 - 07.2018
- 2003 Founded and managed Aveda Academy and Pure Talent Salons, growing from 5 employees to 76 with 1000 sq feet to 9200 including spa and cafe. Grew revenue from $625,000 in first year to $2.8 million within 4 years.
- Established, Pure Talent Training Program for licensed cosmetologist to optimized and master hands-on technical abilities and enforced business policies to maintain consistency and high-quality standards across salon and spa operations. This cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
- Applied human resources expertise to optimize hiring and performance. Trained and motivated staff of 76 employees to perform daily business functions, from front line receptionist to back of house laundry. **Setting and meeting daily goals to reach income potential and most importantly to provide WORLD CLASS CUSTOMER SERVICE to each guest / customer and every staff member.
- Managed day-to-day business operations, including accounting, reconciled daily sales, returns, and financial reports with SpaBiz and quickbooks software, finance, HR, marketing , public relations. Also safety and health standards as required by code, and of course effectively mastered "in the moment of truth" challenges.
- Managed key accounts, including developing sales and training presentations and promotion initiatives to drive product sales and increase brand awareness. Setting retail displays and promotions driving high volume of sales.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
High School Diploma -
Wheat Ridge High School
Wheat Ridge, COAssociate of Arts - Cosmetology
Roffler
Denver, ColoradoBusiness Education
Aveda Business College
Minneapolis, MNSkills
- Team management
- Problem resolution
- Analytical Thinking
- Effective Communication
- Adaptability and Flexibility
- Multitasking Abilities
- Continuous Improvement
- Inventory Control
- Multitasking
- Professionalism
- Time management abilities
- Customer Relations
- Team Collaboration
- Task Prioritization
- Calendar Management
- Professional Demeanor
- Customer Service Management
- Customer Retention
- Active Listening
Accomplishments
* 1987 Began operation of Creations A Salon at 20 years old.
*1991-1998 Aveda Purefessional National Trainer in Skin Care and Makeup
* "Top 200" - Salon Today Magazine
for 12 continues years in category of Growth and Best Practices
* Featured in American Salon Magazine, Salon Today, Modern Salon,Seventeen Magazine, Red Book Magazine, Dinning Out, 5280 Magazine
* Global Salon 2006 semi-finalist Barcelona Spain
*BBSI - Top Establishment
* Westward News paper - Best of Denver 1987- 2005
* Aveda Awards - Most Progressive Salon 1987-2002, Top 20 retail sales 1997-2016
* 2003 opened Aveda Academy and Pure Talent Training Program
*PBA - Best Practices 2009
*A-List - Best of Denver
* City Search -Top Spa
** Denver Post - Awarded Denver's TOP WORK PLACE 2012 - 2016
* Raised over $140,000 for charitable organization's- St Francis Homeless shelter, Aveda Clean Water Project, Food bank of the Rockies, Pamper for Cancer and Mount St, Vincent, home for abandon children.
Timeline
Salon Owner/Operator
Salon Moda Capelli
07.2018 - 07.2023
Owner/Manager
Aveda Academy Denver And Pure Talent Salon - Spa
09.2003 - 07.2018
High School Diploma -
Wheat Ridge High School
Associate of Arts - Cosmetology
Roffler
Business Education
Aveda Business College
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