Theresa Zaabadick
Colorado Springs
Summary
Dependable professional seeking a position as a dedicated member of a team. Using the skills and knowledge I have gained from both education and experience in many different industries I strive towards continued growth and success. Committed to providing excellent customer service with a strong attention to detail and proactive mindset while being mindful of safety ans company standards. I will always go out of my way to help teach, train and mentor remaining confident in my skill set while also being consistently open to learning and expanding my knowledge. I am a conscientious, hardworking individual that excels at multitasking in fast-paced environments and works well both as a teammember and with independent assigned tasks.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Retail Generalist Production Associate
Goodwill of Colorado - Kelly Johnson Store
Colorado Springs
01.2026 - Current
- Become well versed in every associate position at this particular store and familiarize myself with the store and companywide operational procedures.
- Assist customers with donations and purchases in a friendly manner.
- Organize inventory and ensured merchandise was displayed attractively.
- Train new staff on operational procedures and customer service standards.
- Collaborate with team members to streamline daily operational tasks.
- Conduct regular audits to maintain inventory accuracy and quality control.
- Maintain a clean and safe environment for staff and customers.
- Handle cash transactions accurately at the register during busy periods.
- Coordinate with department heads to develop processes that improved efficiency across departments.
- Improve team productivity by maintaining cleanliness and organization of work areas and surfaces.
- Provide guidance and support for staff members regarding their roles, responsibilities, and tasks.
- Managed multiple projects simultaneously while maintaining deadlines.
- Identify needs of customers promptly and efficiently.
Retail Production Associate
Goodwill of Colorado - Kelly Johnson Store
Colorado Springs
03.2025 - 01.2026
- Maintain a flexible and organized approach to work assignments in order to meet production goals, focusing primarily on the purses, luggage and accessories department.
- Inspect final products to assess compliance with quality standards and established expectations.
- Support current production needs by presenting items in staging areas, organizing priced items on the sales floor in accordance with management standards and purging items in order to make room for new product.
- Resolve issues quickly and develop time management strategies to maintain productivity goals.
- Maintain organized work area by cleaning and removing hazards.
- Examine incoming materials and compare to documentation for accuracy and quality as well as ensure that the item meets the price point.
- Make sure that products are produced on time and are of good quality and that the daily PPI remains on target with what is expected.
Housekeeper
State of Colorado
04.2023 - 02.2025
- Maintain cleanliness of common areas and classrooms by emptying all trash cans, wiping down surface areas, sweeping and mopping linoleum floors, vacuuming area rugs and carpet and regularly cleaning windows
- Maintain cleanliness of all restrooms by cleaning, disinfecting and sanitizing all toilets, sinks and stainless steel
- Refill soap dispensers, check that all toilet paper and paper towels are stocked
- Maintain an organized supply closet where all cleaning supplies are kept in a neat and orderly fashion and everything is accounted for
- Check the levels of all chemicals and notify proper management when orders are needed
Food Service Manager
State of Colorado
05.2019 - 07.2022
- Oversee a diverse group of workers who are preparing and serving meals for a large group of individuals daily
- Maintain a clean and sanitized work environment in a fast paced setting
- Assist with menu planning and changes, quality control, ordering and operation in accordance with Serv Safe policies and regulations
Bank Teller
Gunnison Savings & Loan
Gunnison
09.2016 - 12.2018
- Processed daily customer transactions efficiently and accurately.
- Assisted customers with account inquiries and service requests.
- Maintained cash drawer accuracy through diligent counting and reconciliation.
- Answered incoming calls and handled them accordingly, whether by transferring that call to appropriate department or assisting that customer myself.
- Processed wire transfers called in by customers or requested in person.
- Maintained customer records and kept them up to date and accurate based on the information I had available to me.
- Printed, processed and sent out customer account statements monthly.
Customer Service Manager
Walmart
Gunnison
03.2016 - 08.2016
- Managed customer inquiries and resolved issues promptly and effectively.
- Collaborated with team members to enhance customer satisfaction across departments.
- Performed daily opening and closing duties such as cash handling, security checks.
- Accurately handled cash transactions while following proper cash handling procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Provided assistance to the Store Manager.
- Performed daily audits of the store's physical condition, cleanliness, product placement, pricing accuracy.
Legal Secretary and Office Manager
Law Office of Ira Senoff, Esq.
Freehold
11.2001 - 05.2009
- Managed legal documents and correspondence for attorneys and clients.
- Organized case files and maintained accurate filing systems.
- Prepared legal briefs and other documents for court submissions.
- Communicated with clients regarding case updates and inquiries.
- Coordinated appointments and managed attorney schedules efficiently.
- Maintained confidentiality of sensitive information in all communications.
- Answered incoming calls from clients and attorneys to provide assistance or route calls to appropriate personnel.
- Prepared correspondence, memos, reports and other legal documents using Microsoft Word.
- Proofed documents and submitted to attorneys for review.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Drafted letters and prepared legal correspondence for attorneys and legal assistants.
- Transcribed dictation from audio recordings into written form utilizing digital recording equipment.
- Photocopied all correspondence, documents and other printed materials.
- Greeted visitors to the office in a professional manner while providing support to attorneys as needed.
- Checked office supplies stock and placed orders to maintain levels.
- Opened new client files and new matters in CMS.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Took detailed notes in meetings and disseminated information afterward.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
Education
Liberal Arts Studies
Middlesex County College
Edison, New JerseyCertificate -
Pueblo Community College
Pueblo, CO 05.2001 -
East Brunswick High School -
East Brunswick High School
East Brunswick, New JerseySkills
- Integrity and honesty
- Adaptability
- Dedicated team player
- Effective communication
- Problem solving abilities
- Time management practices that aid in goal completion
- Organized and efficient
- Multitasking abilities
- Strong customer service skills
- Well versed in Microsoft Office and other computer technology
- Well versed in operating and troubleshooting different types of equipment found in office, retail and warehouse settings
- Familiar with many point of sale systems
- Able to identify chemicals used for cleaning and sanitizing
- Familiar with many industry standards and state regulations for safety and compliance
Certification
- ServSafe Certified
- Certified porter trained
- Walkie-Stacker Certified
Timeline
Retail Generalist Production Associate
Goodwill of Colorado - Kelly Johnson Store
01.2026 - Current
Retail Production Associate
Goodwill of Colorado - Kelly Johnson Store
03.2025 - 01.2026
Housekeeper
State of Colorado
04.2023 - 02.2025
Food Service Manager
State of Colorado
05.2019 - 07.2022
Bank Teller
Gunnison Savings & Loan
09.2016 - 12.2018
Customer Service Manager
Walmart
03.2016 - 08.2016
Legal Secretary and Office Manager
Law Office of Ira Senoff, Esq.
11.2001 - 05.2009
Certificate -
Pueblo Community College
05.2001 -
Liberal Arts Studies
Middlesex County College
East Brunswick High School -
East Brunswick High School