Cole Sherod
Colorado Springs
Summary
Dynamic professional with a proven track record at Goodwill of Colorado, excelling in team management and customer relations. Recognized for enhancing customer satisfaction and streamlining inventory processes. Forklift certified and adept at cross-training, consistently exceeding performance goals while fostering a collaborative work environment.
Overview
4
4
years of professional experience
Work History
Generalist Associate
Goodwill of Colorado
09.2024 - Current
- Developed strong customer relationships through attentive listening and prompt resolution of concerns.
- Kept work areas clean and neat to promote efficient operations.
- Provided exceptional service to clients, resulting in increased retention rates and positive feedback.
- Organized and maintained supplies to support Type operations.
- Delivered high-quality work consistently, exceeding performance objectives regularly.
- Established key performance indicators for the department, monitoring progress towards targets regularly.
- Trained new team members effectively, increasing overall team efficiency.
- Collaborated with cross-functional teams to drive project completion on time and under budget.
- Managed multiple priorities successfully, meeting tight deadlines without sacrificing quality of work.
Production Associate
Goodwill of Colorado
08.2024 - 09.2024
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
- Used equipment properly to avoid workplace hazards or injuries.
- Organized work to meet demanding production goals.
- Participated in training sessions to enhance skills and knowledge.
Generalist Associate
Discover Goodwill
02.2022 - 07.2022
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Production Associate
Discover Goodwill
08.2021 - 02.2022
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
- Exceeded performance goals, consistently completing assigned tasks ahead of schedule without compromising on quality or safety standards.
- Contributed to the achievement of safety goals, promoting workplace safety through training sessions and regular equipment maintenance checks.
- Troubleshot machinery issues, minimizing downtime by quickly diagnosing problems and performing necessary repairs.
Education
Roy J Wasson
Colorado Springs, COSkills
Merchandising
Team Management
Forklift Certified
Walkie-Stacker Certified
Cross Trained
DIY Classes
- Documentation skills
- Inventory coordination
- Integrity and honesty
- Team leadership & development
- Problem-solving
- Attention to detail
Timeline
Generalist Associate
Goodwill of Colorado
09.2024 - Current
Production Associate
Goodwill of Colorado
08.2024 - 09.2024
Generalist Associate
Discover Goodwill
02.2022 - 07.2022
Production Associate
Discover Goodwill
08.2021 - 02.2022
Roy J Wasson
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