Tonja M. Brown
Colorado Springs
Summary
My desire to work in operations leads me to obtain a career with a growing company where I can utilize my skills and knowledge in the area of Operations Management and People Relations. I strive to be an optimal asset for a company and to help expand the company's future targets and my career successions.
High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
20
20
years of professional experience
Work History
Preload, Data and Operations Supervisor
UPS
Meridian
11.2019 - 11.2022
- Supervise and work closely with 30 to 60 drivers, their routes and time cards.
- Manage daily pick ups, first of day organizing and package distribution.
- Handle all customer care questions and concerns to make sure that the customer had a positive resolution.
- Responsible for beginning of day package distribution reports.
- Correct route and fix address changes.
Print & Marketing Associate
Staples
Ontario
12.2017 - 03.2020
- Work with clients and customers on their printing, copying, laminating, binding and various other marketing needs.
- Give my clients a clear vision and approach to their projects.
- Provide excellent customer care.
- Handle online and production orders.
- Multi-task multiple orders at one time.
- Money management.
Cashier/Customer Service
Value Village Thrift Stores
Lynnwood
04.2016 - 10.2016
- Friendly cashed out customers through register with their purchases.
- Handled all monetary types, end till reports and provided exceptional customer service.
Teeth Whitening Specialist
Da Vinci Teeth Whitening
Colorado Springs
09.2010 - 07.2012
- Handling of sales and marketing of/and performance of whitening services.
- Sales of other whitening products and product information.
- Provide excellent customer care and service satisfaction.
Recruiting Branch Manager
Tandem Staffing
Colorado Springs
06.2006 - 03.2010
- Interview, screen and recruit applicants to fill current job opportunities.
- Negotiate billing rates with clients for company productivity.
- Visit potential client job sites to recruit sales and market company services.
- Correspond with job applicants and clients to make the optimal fit for employment.
- Supervise 50 + employees, schedule work hours, resolve conflicts and determine pay rates.
- Perform background checks and drug screenings.
- File employee records to stay within all state and federal privacy regulations.
- Produce all branch payroll.
- Handle accounts payable, accounts receivable and invoicing.
- Perform all administrative aspects of branch operations.
Recruiting Specialist
Manpower Staffing Services
Colorado Springs
06.2002 - 11.2003
- Interview, screen and recruit job applicants in order to fill current job openings.
- Negotiate billing and pay rates with clients and correspondence with job applicants and clients to make optimal fit for employment.
- File and maintain employee records to stay in compliance with all state and federal regulations.
Education
Certifications - Microsoft Software Applications
Computer Educators
Colorado Springs, COSkills
- Professionalism
- Great Attention to Detail Specifics
- Exceptional Customer Service Qualities
- Work Well in Fast Paced Environment
- Highly Computer/Internet/Microsoft Proficient
- Vast Multitasking
- Principled Manager and Leader
- Dedicated Problem Solver
- Well Versed Written and Communication Skills
- Proficient in all Office Machinery and Equipment
- Route optimization
- Package distribution
- Customer relationship management
- Operational reporting
- Conflict resolution
- Driver supervision
- Employee scheduling
- Cash handling
- Data analysis
- Cash handling accuracy
Awards
Employee of the Month, Staples, 01/01/11
Occupation Specifications
- Operations Management
- Employee Relations and Management
- Recruiting/Staffing
- Office Administration
- Money Management
- Scheduling
- Dispatching
- Package Distribution
- Interviewing/Screening
- Customer Service/Care Solutions
- Payroll
- Marketing/Sales
- Invoicing
- Leadership Facilitator
- Purchasing
- Accounts Receivable/Accounts Payable
Timeline
Preload, Data and Operations Supervisor
UPS
11.2019 - 11.2022
Print & Marketing Associate
Staples
12.2017 - 03.2020
Cashier/Customer Service
Value Village Thrift Stores
04.2016 - 10.2016
Teeth Whitening Specialist
Da Vinci Teeth Whitening
09.2010 - 07.2012
Recruiting Branch Manager
Tandem Staffing
06.2006 - 03.2010
Recruiting Specialist
Manpower Staffing Services
06.2002 - 11.2003
Certifications - Microsoft Software Applications
Computer Educators