Sterling Furrowh
Arvada,CO
Summary
A DEI-focused and articulate individual with demonstrated experience working in a fast-paced environment. Strong interpersonal and leadership skills, the ability to work in a highly diverse environment, respectful, and excellent communication skills. Proven strengths in time management and efficiency, as well as the ability to quickly learn and process information related to the job.
Methodical Mobile Network Administrator with nine years of experience in supporting server environments. Capable of troubleshooting complex problems and reaching innovative solutions while adhering to rules and requirements in system implementation. Excellent communicator when interfacing with other teams, vendors, and end-users.
Overview
10
10
years of professional experience
Work History
Mobile System Administrator
City
08.2021 - Current
- Maintained network hardware and software and monitored the network to support network availability to end users.
- Supported project planning team to promptly address hardware and software problems and network emergencies.
- Monitored system performance and responded to alerts.
- Identified and immediately resolved issues with network devices.
- Operated as project manager for IT-adjacent projects (ABM), providing solutions to staff on a case-by-case basis.
- Deployed security solutions throughout the entire system network.
- Authored documentation for system configuration and troubleshooting.
- Recommended development of plans for systems development and operations.
- Strong knowledge of server hardware, routers, switches, wireless equipment, firewalls and other network connectivity equipment.
- Expert knowledge of mobile computing software as it relates to the proper functioning of mobile computing hardware.
- Strong knowledge of smartphones and tablets.
- Solid understanding of virtualization technologies and how they are applied.
- Strong knowledge and fundamental understanding of core networking protocols, network routing, DNS, DHCP, TCIP, and Ethernet technologies.
- Ability to work with senior network engineer and senior network administrator to ensure efficient connectivity to all network resources.
- Strong knowledge of connectivity products used for remote access. VPN, Citrix, etc.
- Schedules all on-going maintenance activities for assigned systems.
- Analyzes efficiency of current system and procedures and schedules modifications and enhancements.
- Serves as technical expert on configuring, testing, monitoring and troubleshooting of development software systems.
- Engages with other business units and maintains relationships.
- Takes responsibility for understanding and addressing customer requirements, collecting data, delivering analysis and problem resolution.
- Identifies, evaluates and recommends options and implementation if required.
- Maintains knowledge of specific areas of business and provides detailed advice regarding assigned applications.
- Actively monitors and seeks opportunities, new methods, trends, capabilities, and products that will advance the organization.
- Clearly articulates and formally reports potential benefits from both structural and incremental change.
- Ensures that other city departments’ needs regarding computer equipment, software, and services are met while maintaining budgeted resources.
- Knowledge and ability to monitor, configure, diagnose and resolve problems related to the application software and hardware.
- Knowledge and ability to design, develop, install, configure, upgrade and document software used.
- Knowledge of financial and budgeting systems, and appropriate application of department resources.
- Knowledgeable on ITIL process and best practices.
- Strong computer skills, including knowledge of a wide array of hardware and software including on-premise and hosted solutions
IT TEAM LEAD
DEPARTMENT OF COMMERCE
03.2014 - 08.2021
- Configured hardware, devices, and software to set up work stations for employees.
- Configured and tested new software and hardware.
- Diagnosed and troubleshot hardware, software and network issues.
- Generated reports to track performance and analyze trends.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Developed and implemented preventive maintenance procedures.
- Tested new software and hardware prior to deployment.
- Assisted in development of system security protocols.
- Installed, configured and maintained computer systems and network connections.
Education
Bachelor of Arts - Computer Science
Tennessee Temple University
Chattanooga, TN05.2007
Skills
- Critical Thinking
- Problem-solving
- Self-Management Operations Analysis Oral Communication Sales negotiations
- Technical Skills: Microsoft Access ~ Microsoft Excel ~ Microsoft Outlook ~ Active Directory ~ Cisco ~ Citrix~ McAfee~ Linux
- SaaS
- NetMotion
- MobileIron Cloud
- Cherwell
- ABM
- Configuration Management
- Mobile Device Management
Accomplishments
DEI Work:
Served US Census Bureau DEI Board 2016-2021
* Created new practices with implementation across the Bureau, working with different cultures.
* Facilitated and hosted training for employees.
* Worked with HQ on hiring practices to ensure fair and equitable hires.
* Was 1 of 4 founding members to unionize the Census Bureau Denver Branch.
* Union Shop Steward with AFGE.
City of Arvada DEI Committee Member 2021-2023
* Partnered with Department leads to identify and prioritize DEI training and learning sessions among staff members.
* Works with City Council to discuss policy and hiring practices involving DEI.
* Created a DEI glossary of terms
* Implemented IT-focused DEI talks with my team, it includes 40 members monthly.
* Experience with having uncomfortable and complex conversations involving DEI.
* Demonstrated ability to work with all people and exhibited the ability to listen, learn, and show compassion towards all effectively.
* Contributes to the "Weekly Briefs" on the COA website regarding DEI.
* Works with Human Resources to ensure safe and proper practices with DEI sensitivity.
Additional Information
- VOLUNTEER ENGAGEMENTS 2013: Red Cross Disaster Services 2011: , Salvation Army Red Shield Appeal
Timeline
Mobile System Administrator
City
08.2021 - Current
IT TEAM LEAD
DEPARTMENT OF COMMERCE
03.2014 - 08.2021
Bachelor of Arts - Computer Science
Tennessee Temple University
Similar Profiles
Fernando AndresFernando Andres
City Men at CityCity Men at City
RAJES RAJES null
Electrical Cable Pulling Job, Team Leader at CityElectrical Cable Pulling Job, Team Leader at City
James BiseJames Bise
Crew Leader at CityCrew Leader at City