Angela Kennedy Dibala
Arvada,CO
Summary
Experienced enrollment and training professional with 10+ years in higher education admissions, specializing in admissions, team development, performance coaching, and student advisement. Proven track record in training admissions staff across multiple institutions, managing complex enrollment cases, and driving performance outcomes through effective coaching methodologies. Expertise in compliance, performance management, and creating supportive learning environments for both students and staff.
Overview
16
16
years of professional experience
Work History
Admission Specialist – Military Enrollment Team
University of Arizona Global Campus
01.2019 - Current
- Guide military service members, veterans, and military families through application and enrollment processes for online degree programs
- Provide expert consultation on military education benefits including GI Bill optimization, Yellow Ribbon Program eligibility, and tuition assistance coordination
- Maintain high enrollment targets while prioritizing proper program fit and long-term student success
Enrollment Counselor
Elsmere Education
01.2018 - 01.2019
- Civil Engineering Program, University of Oklahoma: Provided specialized enrollment counseling for prospective engineering students, explaining technical curriculum requirements and career pathways
- MLS Indigenous Peoples Law, University of Oklahoma: Guided students through enrollment for this specialized legal program, demonstrating cultural sensitivity and expertise in niche academic areas
Flex Trainer & Enrollment Advisor
Full Potential Solutions
01.2017 - 01.2018
- Flex Trainer: Designed and delivered flexible training programs for admissions agents across multiple prestigious institutions including American University, Claremont Graduate University, Wake Forest University, and Tulane School of Social Work
- Adapted training approaches to meet each university’s specific admissions processes, requirements, and institutional culture
- Enrollment Advisor, Noodle Partners: Provided personalized consultation to prospective students, helping identify programs matching academic and career goals while managing enrollment pipeline
Multiple Admissions Roles
Grantham University
01.2014 - 01.2017
- Nursing Admissions Representative: Specialized in healthcare program enrollment with focus on nursing students
- Admissions Mentor: Provided one-on-one guidance to prospective students through application processes and strategic planning
- Admissions Training Assistant: Supported training program development, prepared materials, and assisted with staff onboarding
- Admissions Chat Support Specialist: Delivered real-time assistance through online platforms, maintaining quick response times and high customer satisfaction
Multiple Leadership & Support Roles
Sprint Corporation
01.2012 - 01.2014
- International Business Coordinator: Successfully opened and coordinated 2 call centers in the Philippines, managing cross-cultural operations and international expansion
- Supervisor Interim: Provided temporary leadership during management transitions, maintaining team productivity and workflow continuity
- Training and Learning Lab Assistant: Facilitated training programs and supported staff development initiatives
- Technical Floor Support Specialist: Delivered on-site technical support and troubleshooting
- Care Account Specialist: Managed customer accounts and resolved complex service issues
ESL Online Teacher
Winglish Phone Inc & English Network Opportunity Zone
01.2010 - 01.2011
- Provided English as a Second Language instruction to South Korean students from elementary to adult levels through virtual learning platforms
- Designed and implemented interactive lesson plans tailored to diverse age groups and proficiency levels, focusing on speaking, listening, reading, and writing skills
- Conducted one-on-one and small group sessions, delivering real-time feedback and pronunciation correction to build student confidence
Utilized digital teaching tools and multimedia resources to create engaging, immersive learning experiences - Developed culturally sensitive curriculum that respected Korean values while helping students achieve academic, professional, and personal language goals
- Assessed student progress through regular evaluations and adapted teaching methods based on individual learning needs
Education
MBA -
University of Arizona Global Campus (in Progress)
Chandler08-2026
Bachelor of Science - Nursing
RTR Medical Foundation
Tacloban City, Leyte, Philippines05.2009
Skills
- Coaching & Development:
- Performance coaching and mentoring
- Training program design and delivery
- Adult learning principles and facilitation
- Strengths-based coaching methodologies
- Real-time feedback and assessment
- Performance Management:
- KPI monitoring and improvement
- Data analysis and trend identification
- Performance improvement plan execution
- Quality assurance and compliance
- Higher Education Expertise:
- Military education benefits and VA regulations
- Admissions processes and compliance
- Student retention and engagement strategies
- Cross-functional collaboration
- Leadership & Communication:
- Team development and mentoring
- Cross-cultural communication
- Stakeholder relationship management
- CRM & Performance Systems: Salesforce, Velocify, Verint, Five9, Power BI
- Learning Management: Canvas, Blackboard
- Microsoft Office Suite: Excel, Word, PowerPoint, Outlook (Advanced)
- Creative Software: Adobe Photoshop, Lightroom, Adobe Premiere, Canva, Audio & Video Editing
Languages
English
Full Professional
Timeline
Admission Specialist – Military Enrollment Team
University of Arizona Global Campus
01.2019 - Current
Enrollment Counselor
Elsmere Education
01.2018 - 01.2019
Flex Trainer & Enrollment Advisor
Full Potential Solutions
01.2017 - 01.2018
Multiple Admissions Roles
Grantham University
01.2014 - 01.2017
Multiple Leadership & Support Roles
Sprint Corporation
01.2012 - 01.2014
ESL Online Teacher
Winglish Phone Inc & English Network Opportunity Zone
01.2010 - 01.2011
MBA -
University of Arizona Global Campus (in Progress)
Bachelor of Science - Nursing
RTR Medical Foundation
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