Sean Mayes
Littleton
Summary
Proven expertise in technical troubleshooting and exceptional customer service, demonstrated through a track record of enhancing user experience and satisfaction at Xerox (Verizon Wireless). Skilled in remote support and problem-solving, consistently achieving positive feedback and boosting first-call resolution rates. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Helper
Denver Gutter Cleaning
Denver
11.2024 - Current
- Engaged with clients courteously to ensure customer satisfaction.
- Followed all company policies regarding safety procedures when handling hazardous materials.
- Performed other duties as assigned by supervisor or manager.
- Promoted team efficiency by consistently picking up excess materials and tools.
- Demonstrated best safety practices working at heights and lifting various objects.
Solar Sales Consultant
Valor Roof and Solar
Lakewood
02.2025 - 04.2025
- Calculated solar resources and array production according to climate, site shading and roof orientation.
- Generated sales leads through cold calling, networking events, conferences.
- Employed consumer-focused sales practices centered on helping families save money.
- Talked with customers about benefits of solar power in comparison with traditional power services.
- Maintained schedules of appointments with prospective and established customers.
Technical Support Representative
Alorica (Samsung)
10.2016 - 02.2017
- Conducted comprehensive diagnostic tests to pinpoint underlying causes of reported issues.
- Managed multiple priorities simultaneously while maintaining focus on delivering exceptional customer service.
- Consistently received positive feedback from clients for professionalism and expertise displayed during support interactions.
Merchandise Picker
Advantage Logistics
04.2015 - 11.2015
- Expedited order processing by quickly identifying and resolving discrepancies between pick tickets and actual merchandise.
- Contributed to a reduction in order errors by closely adhering to established picking procedures and guidelines.
- Promoted a positive work environment by consistently demonstrating professionalism and a team-oriented attitude, resulting in increased overall team morale.
Technical Support Representative
Xerox (Verizon Wireless)
01.2015 - 10.2015
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
Sales Associate
Walmart
02.2011 - 03.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Spirituality And Recovery Coaching - Peer Recovery
Sparkle Llc
Colorado Springs, CO03-2025
Ethical Considerations For Recovery Coaches - Peer Recovery
Sparkle Llc
Colorado Springs, CO03-2025
Virtual Recovery Coach Academy - Peer Recovery
Sparkle Llc
Colorado Springs, CO03-2025
Recovery Coaching & Professionalism - Peer Recovery
Sparkle Llc
Colorado Springs, CO03-2025
High School Diploma -
Sierra Highschool
Colorado Springs, CO05.2010
Skills
- Recovery coaching
- Customer service
- Effective communication
- Team collaboration
- Problem solving
- Conflict resolution
- Interpersonal skills
- Teamwork skills
- Safety protocols
- Written communication
- Decision-making
- Professionalism
- Communication skills
- Reliability
- Punctual and reliable
- Multitasking capacity
Skills
Certification
- Advanced Peer Recovery Specialist (APRS), through Masterkey Professional Development - 70 hours
- Forensic Peer Recovery cohort, Jordan Peer Recovery - 16 CEU credits through COPA & NAADAC
- Level 1 Leadership Training, The John Maxwell Co. - 4 hour course
- Leadership Development, Global Leadership Network - 12.75 hours
- 7 Habits Of Highly Effective People, Franklin Covey Co., 20 hours
- 7 Habits on the Inside Facilitator Training, Franklin Covey Co. - March 15, 2023
- Yoga Teacher Training Program, True Nature School of Yoga - 200 hours
- A+ Certified , CompTia - Dec 21, 2023
Timeline
Solar Sales Consultant
Valor Roof and Solar
02.2025 - 04.2025
Helper
Denver Gutter Cleaning
11.2024 - Current
Technical Support Representative
Alorica (Samsung)
10.2016 - 02.2017
Merchandise Picker
Advantage Logistics
04.2015 - 11.2015
Technical Support Representative
Xerox (Verizon Wireless)
01.2015 - 10.2015
Sales Associate
Walmart
02.2011 - 03.2015
Spirituality And Recovery Coaching - Peer Recovery
Sparkle Llc
Ethical Considerations For Recovery Coaches - Peer Recovery
Sparkle Llc
Virtual Recovery Coach Academy - Peer Recovery
Sparkle Llc
Recovery Coaching & Professionalism - Peer Recovery
Sparkle Llc
High School Diploma -
Sierra Highschool