Sean Mayes
Littleton
Summary
Proven expertise in technical troubleshooting and exceptional customer service, demonstrated through a track record of enhancing user experience and satisfaction at Xerox (Verizon Wireless). Skilled in remote support and problem-solving, consistently achieving positive feedback and boosting first-call resolution rates. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Professional facilitator with proven track record in guiding and supporting programs to successful outcomes. Skilled in team collaboration, effective communication, and adapting to evolving needs. Strong focus on achieving measurable results and fostering positive, productive environment. Adept at problem-solving, conflict resolution, and delivering impactful training and development sessions.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Helper
Denver Gutter Cleaning
11.2024 - Current
- Engaged with clients courteously to ensure customer satisfaction.
- Followed all company policies regarding safety procedures when handling hazardous materials.
- Performed other duties as assigned by supervisor or manager.
- Promoted team efficiency by consistently picking up excess materials and tools.
- Demonstrated best safety practices working at heights and lifting various objects.
Solar Sales Consultant
Valor Roof and Solar
02.2025 - 04.2025
- Calculated solar resources and array production according to climate, site shading and roof orientation.
- Generated sales leads through cold calling, networking events, conferences.
- Employed consumer-focused sales practices centered on helping families save money.
- Talked with customers about benefits of solar power in comparison with traditional power services.
- Maintained schedules of appointments with prospective and established customers.
RF2 Facilitator
Department of Corrections
04.2023 - 04.2024
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Identified areas in need of improvement and implemented solutions.
- Promoted continuous learning within the organization by sharing best practices and lessons learned from various facilitation experiences.
- Enhanced program effectiveness by collaborating with colleagues to review and revise curriculum content regularly.
7 Habits Facilitator
Department of Corrections
03.2023 - 04.2024
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
- Empowered participants to apply learned concepts in their professional and personal lives through practical application exercises.
Technical Support Representative
Alorica (Samsung)
10.2016 - 02.2017
- Conducted comprehensive diagnostic tests to pinpoint underlying causes of reported issues.
- Managed multiple priorities simultaneously while maintaining focus on delivering exceptional customer service.
- Consistently received positive feedback from clients for professionalism and expertise displayed during support interactions.
Merchandise Picker
Advantage Logistics
04.2015 - 11.2015
- Expedited order processing by quickly identifying and resolving discrepancies between pick tickets and actual merchandise.
- Contributed to a reduction in order errors by closely adhering to established picking procedures and guidelines.
- Promoted a positive work environment by consistently demonstrating professionalism and a team-oriented attitude, resulting in increased overall team morale.
Technical Support Representative
Xerox (Verizon Wireless)
01.2015 - 10.2015
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
Sales Associate
Walmart
02.2011 - 03.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Spirituality And Recovery Coaching - Peer Recovery
Sparkle Llc
03-2025
Ethical Considerations For Recovery Coaches - Peer Recovery
Sparkle Llc
03-2025
Virtual Recovery Coach Academy - Peer Recovery
Sparkle Llc
03-2025
Recovery Coaching & Professionalism - Peer Recovery
Sparkle Llc
03-2025
High School Diploma -
Sierra Highschool
05.2010
Skills
- Recovery coaching
- Peer to peer program facilitator
- Customer service
- Effective communication
- Team collaboration
- Problem solving
- Conflict resolution
- Interpersonal skills
- Teamwork skills
- Safety protocols
- Written communication
- Decision-making
- Professionalism
- Communication skills
- Reliability
- Punctual and reliable
- Multitasking capacity
Certification
- Advanced Peer Recovery Specialist (APRS), through Masterkey Professional Development - 70 hours
- Forensic Peer Recovery cohort, Jordan Peer Recovery - 16 CEU credits through COPA & NAADAC
- Level 1 Leadership Training, The John Maxwell Co. - 4 hour course
- Leadership Development, Global Leadership Network - 12.75 hours
- 7 Habits Of Highly Effective People, Franklin Covey Co., 20 hours
- 7 Habits on the Inside Facilitator Training, Franklin Covey Co. - March 15, 2023
- Yoga Teacher Training Program, True Nature School of Yoga - 200 hours
- A+ Certified , CompTia - Dec 21, 2023
Timeline
Solar Sales Consultant
Valor Roof and Solar
02.2025 - 04.2025
Helper
Denver Gutter Cleaning
11.2024 - Current
RF2 Facilitator
Department of Corrections
04.2023 - 04.2024
7 Habits Facilitator
Department of Corrections
03.2023 - 04.2024
Technical Support Representative
Alorica (Samsung)
10.2016 - 02.2017
Merchandise Picker
Advantage Logistics
04.2015 - 11.2015
Technical Support Representative
Xerox (Verizon Wireless)
01.2015 - 10.2015
Sales Associate
Walmart
02.2011 - 03.2015
Ethical Considerations For Recovery Coaches - Peer Recovery
Sparkle Llc
Virtual Recovery Coach Academy - Peer Recovery
Sparkle Llc
Recovery Coaching & Professionalism - Peer Recovery
Sparkle Llc
High School Diploma -
Sierra Highschool
Spirituality And Recovery Coaching - Peer Recovery
Sparkle Llc
Similar Profiles
Cecily PoleteCecily Polete
Window Cleaner at Bens Window & Gutter CleaningWindow Cleaner at Bens Window & Gutter Cleaning
Khanye UdenKhanye Uden
Window cleaner at Gatehouse Window & Gutter Cleaning: Gavin RansleyWindow cleaner at Gatehouse Window & Gutter Cleaning: Gavin Ransley
Daria Di GiacomoDaria Di Giacomo
Safety Coordinator & Team Leader at Australian Gutter Cleaning Co.Safety Coordinator & Team Leader at Australian Gutter Cleaning Co.
Casey SullivanCasey Sullivan
Fire Direction Control Specialist at US Army National GuardFire Direction Control Specialist at US Army National Guard
Alison BerryAlison Berry
Area Commercial Manager at HDR, INC.Area Commercial Manager at HDR, INC.