Santiago Avila Reina
Resumen profesional
Telecommunications Engineer with 4 years of experience in Network Operations Center (NOC) environments, specializing in network monitoring, incident management, technical troubleshooting, and IT service management. Experienced in identifying and resolving technical incidents, monitoring critical infrastructure, managing support tickets, and coordinating with technical teams to ensure service continuity and compliance with service-level requirements. Holds a postgraduate specialization in Information Technology Service Management (ITSM). Highly analytical, detail-oriented, and customer-focused, with strong problem-solving and communication skills. Adaptable to fast-paced environments and committed to delivering reliable technical solutions and an excellent customer experience.
Datos destacados
1
1
Language
1
1
Certification
14
14
years of post-secondary education
6
6
years of professional experience
Experiencia
NOC OPERATOR
Mexedia Inc.
2022.05 - 2026.08
- Results-driven professional with NOC experience, adept at proactive monitoring, incident resolution, and ensuring network performance and continuity.
- Skilled in troubleshooting connectivity, configuration, and security issues, with a focus on maintaining high service standards in critical environments.
- With knowledge in network traffic monitoring, routing settings for clients and providers and route configuration for VOIP traffic
Call Center Advisor
GSS Group
2021.01 - 2022.01
- Dynamic sales professional with call center experience, specializing in postpaid cellular plans.
- Proven track record of engaging customers, identifying needs, and closing sales.
Formación
Bachelor - Telecommunications Engineering
Santo Tomas University
2018.01 - 2023.01
Postgraduate Specialization - Information Technology Service Management (ITSM)
Santo Tomas University
2025.02 - 2025.12
Certified of achievement - ENGLISH - B2
COLOMBO AMERICANO School
2008.01 - 2016.01
Enfatiza tus habilidades clave
- Customer Support
- Technical Troubleshooting
- Problem Solving
- Incident Management
- Network Monitoring
- Ticket Management
- Documentation
- Attention to Detail
- Customer Communication
- Technical Writing
- IT Service Management (ITSM)
- Microsoft Office
- AI Tools
- English Communication
Idiomas
English
Avanzado
Diplomas
• AT&T Summer School 2021 – Summer Learning Academy
03/2021 – 07/2021
• CompTIA A+ Certification (220-1001) on Udemy
06/2021 – 07/2021
• SCRUM Study fundamental certified - 11/2021
• Data Managements and Applications - Packt - 03/2025
• Technical Support Fundamentals Google - 03-2025
Cronología
Postgraduate Specialization - Information Technology Service Management (ITSM)
Santo Tomas University
2025.02 - 2025.12
NOC OPERATOR
Mexedia Inc.
2022.05 - 2026.08
Call Center Advisor
GSS Group
2021.01 - 2022.01
Bachelor - Telecommunications Engineering
Santo Tomas University
2018.01 - 2023.01
Certified of achievement - ENGLISH - B2
COLOMBO AMERICANO School
2008.01 - 2016.01