Ío Gómez
Montréal
Summary
Dedicated to leveraging data for the improvement of commerce and marketing dynamics. A disciplined, proactive, and charismatic professional with diverse experience in talent acquisition, sales, cost analysis, management, customer service, restaurant serving, event planning, and cooking. Proven effectiveness in sales with a people-oriented approach, a commitment to high-quality standards, organizational acumen, effective communication skills, and adept computer literacy. Fluent in English and Spanish, with intermediate proficiency in French.
Overview
12
12
years of professional experience
Work History
International Recruiter
ICM Fabrication
10.2022 - Current
- Conducted comprehensive research on migration pathways for entering Canada, ensuring adherence to legal compliance throughout hiring process.
- Crafted job descriptions in candidates' native languages and launched global talent acquisition campaigns on diverse job boards
- Conducted thorough interviews and pre-screening processes, evaluating candidates based on personality, experience, adaptability, work ethic, and commitment.
- Designed and implemented skill tests to assess candidates' proficiency and alignment with job requirements.
- Facilitated collection of necessary documentation for temporary work permits and provided guidance to candidates during visa application process.
Restaurant and Events Manager
The Metcalfe Hotel
05.2022 - 09.2022
- Designed and implemented streamlined protocols for restaurant and meeting room operations, enhancing efficiency and customer satisfaction.
- Led end-to-end recruitment, hiring, and training processes for staff, creating comprehensive manuals for FOH employees.
- Managed day-to-day operations, overseeing finances and generating detailed daily expense reports.
- Trained servers in effective sales techniques, contributing to a 30% increase in average sales per table.
- Provided exceptional customer service, addressing inquiries, resolving issues, and ensuring overall satisfaction.
- Produced compelling content for social media platforms, driving growth in followers and increased engagement.
Telesales Associate
Just Energy
01.2022 - 05.2022
- Answered inbound sales calls, effectively communicating pricing, promotions, and special offers.
- Navigated order entry systems efficiently, processing customer transactions and requests.
- Tailored sales pitches to address specific customer needs, emphasizing service effectiveness.
- Documented interactions accurately, meeting Key Performance Indicators and building customer relationships.
- Achieved and exceeded sales targets, adapting to varied shifts and benefiting from remote work perks and comprehensive employee benefits.
Founder
iOm Plant-Based Kitchen
01.2019 - 12.2021
- Designed and implemented operational protocols, optimizing efficiency and management processes.
- Orchestrated social media marketing strategies to enhance brand presence and engagement.
- Developed comprehensive training manuals and conducted hiring and training for new team members.
- Provided customer service through various channels, including telephone, email, and in-person interactions.
- Demonstrated effective team leadership, fostering collaboration and ensuring operational excellence.
Account Executive
Brands Holding
01.2017 - 01.2019
- Initiated cold calls to prospect clients, promoting the company's technology building services.
- Attentively listened to customer needs, ensuring clear understanding and alignment with developers.
- Successfully closed sales, prioritizing client satisfaction and overseeing project results.
- Facilitated productive meetings between clients and developers to foster collaboration and project success.
- Adhered to time-sensitive deadlines, maintaining efficiency in project execution.
Operational Manager
Le Bird Bar
01.2016 - 01.2017
- Established a perpetual inventory system to streamline stock management and enhance efficiency.
- Calculated cost of goods and food cost percentage relative to sales, optimizing financial insights.
- Successfully negotiated prices with suppliers, contributing to cost savings and improved profitability.
- Formulated and implemented safety procedures in the kitchen, ensuring a secure and compliant environment.
- Developed protocols and standards for front-house services, enhancing overall operational efficiency and customer experience.
Manager and Chef
Surf Bar
01.2014 - 12.2014
- Orchestrated weekly events, overseeing pull marketing strategies to enhance attendance and engagement.
- Implemented redesigned protocols for hiring and training staff, resulting in improved service quality.
- Developed schedules and instituted accountable inventory tracking protocols for streamlined operations.
- Planned menus, created new recipes, and introduced grocery purchase sheets for efficient kitchen management.
- Conducted end-of-month accounting, ensuring timely salary payments and managing expenses effectively.
Sales Representative
National Home Services
01.2012 - 01.2013
- Demonstrated strong negotiation skills, consistently closing sales deals and ensuring high client satisfaction.
- Enthusiastically showcased product benefits to potential customers, effectively communicating value propositions.
- Closed sales transactions with precision, considering and measuring installation space requirements.
Education
Digital Marketing -
Reliablesoft Academy
Online12.2024
Data Analytics -
Brainstation
Toronto, ON05.2023
Startup School: Entrepreneurship -
Y Combinator
Online11.2018
Hospitality and Restaurant Management -
La Salle College, The Art Institute
Vancouver, BC01.2017
High School Diploma -
Colegio Retos & Retos
Bogota, CO12.2010
Skills
- Conflict Resolution
- Leadership
- CRM Software
- Cold Calling
- Microsoft Word
- Microsoft Excel
- Social Media management
- Photoshop
- Digital Marketing
- Pitch Creation
- Teamwork
- Client retention
- Communication
- Negotiation
- Recruitment Management
- Training and Onboarding
- Sales Strategies
Languages
English
Proficient
C2
Spanish
Proficient
C2
French
Advanced
C1
Timeline
International Recruiter
ICM Fabrication
10.2022 - Current
Restaurant and Events Manager
The Metcalfe Hotel
05.2022 - 09.2022
Telesales Associate
Just Energy
01.2022 - 05.2022
Founder
iOm Plant-Based Kitchen
01.2019 - 12.2021
Account Executive
Brands Holding
01.2017 - 01.2019
Operational Manager
Le Bird Bar
01.2016 - 01.2017
Manager and Chef
Surf Bar
01.2014 - 12.2014
Sales Representative
National Home Services
01.2012 - 01.2013
Digital Marketing -
Reliablesoft Academy
Data Analytics -
Brainstation
Startup School: Entrepreneurship -
Y Combinator
Hospitality and Restaurant Management -
La Salle College, The Art Institute
High School Diploma -
Colegio Retos & Retos
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