CINDY PARRA
Carteret
Summary
I am a bilingual dedicated customer service representative with 10+ years of experience accustomed to working in a fast paced environment, motivated to maintain customer satisfaction and contribute to company success. Also experienced in recruiting and onboarding new hires. Seeking for an opportunity to be a part of a team to grow and bring excellent customer service skills.
Overview
8
8
years of professional experience
Work History
International Recruiter
HUMAN RESOURCE DEPARTMENT
08.2020 - 10.2021
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Organized new employee orientation schedules for new hires.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Recruited and screened qualified potential employees.
Customer Service
TALENT WORLD GROUP BRIGHTINSIGHT
08.2020 - 10.2021
- Managed high levels of call flow and responded to ASTHMA/HEART Disease Application technical support needs.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support.
ADMINSTRATIVE ASSISTANT
PRECISION SHOE BRACE AND LIMBS, LINDEN
01.2010 - 01.2014
- Provide first rate customer service, both initially and in during follow-ups, to ensure customer satisfaction.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
BANK TELLER
CAPITAL ONE
ELIZABETH
01.2007 - 01.2009
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Counted and packaged currency and coins.
- Reconciled cash drawer and resolved discrepancies.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed different transactions to fulfill customers needs.
Education
Bachelor of Science - HUMAN RESOURCES MANAGEMENT
GRAND CANYON UNIVERSITY
Arizona09.2023
Skills
- Bilingual Spanish/English
- Microsoft PowerPoint, Excel and Word
- Microsoft Outlook, Word and Excel
- Excellent Communication
- Problem-Solving
- Exceptional customer service
- Telephone etiquette
- Recruiting skills
- Employee Onboarding
- Scheduling
Timeline
International Recruiter
HUMAN RESOURCE DEPARTMENT
08.2020 - 10.2021
Customer Service
TALENT WORLD GROUP BRIGHTINSIGHT
08.2020 - 10.2021
ADMINSTRATIVE ASSISTANT
PRECISION SHOE BRACE AND LIMBS, LINDEN
01.2010 - 01.2014
BANK TELLER
CAPITAL ONE
01.2007 - 01.2009
Bachelor of Science - HUMAN RESOURCES MANAGEMENT
GRAND CANYON UNIVERSITY
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