Proven track record in enhancing client satisfaction and retention, notably at Schneider Electric, where I managed a portfolio of 500 clients, achieving a 95% retention rate. Expert in CRM software and adept at building strong client relationships, my strategic upselling and consultative sales techniques have consistently driven revenue growth and business development across North America and LatAm.
Hi, I’m
Nicolas Munoz Amaya
Business Manager
Bogota
Summary
Overview
10
years of professional experience
10
years of post-secondary education
5
Certifications
Work History
Schneider Electric
Edge Customer Success Associate
04.2023 - Current
Job overview
- Collaborated with cross-functional teams to address client issues promptly, resulting in faster resolutions and increased client satisfaction.
- Supported clients during critical events or emergencies by providing timely assistance and guidance, minimizing potential impact on their operations.
- Successfully promoted new features and technological launches.
- Managed ongoing client relationships and maintained a portfolio of approximately 500 clients in NAM, achieving 95% client retention rate.
- Explored cross-selling and upselling opportunities to drive additional revenue.
GoodRec
Business Development Manager
01.2023 - 03.2023
Job overview
- Generated new business with marketing initiatives and strategic plans to open a the market in Toronto.
- Reached out to potential customers via telephone, email, and social media.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Increased client base by identifying new business opportunities.
Platzi
Sales Consultant
03.2022 - 12.2022
Job overview
- Built business relationships with companies in LatAm, Mexico, and the USA.
- Supported inbound and outbound marketing strategies, contributing to a 20% increase in client retention through proactive follow-up and personalized customer service.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
Autogermana
Senior Sales Executive
06.2014 - 03.2022
Job overview
- Increased sales revenue by developing and implementing strategic sales plans tailored to client needs.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Built strong business relationships with clients, leading to consistent sales growth.
- Planned and executed prospecting and customer segmentation strategies.
Education
EAN UniversityBogota, Colombia
Bachelor's in Business Administration from Business Administration And Management
07.2018 - 11.2022
University Overview
UDCABogota, Colombia
Sports Sciences from Sports Management
02.2012 - 11.2017
University Overview
Skills
Upselling strategies
Languages
Spanish
Native language
English
Advanced
C1
Certification
CRM with Salesforce
Timeline
Edge Customer Success Associate
Schneider Electric
04.2023 - Current
Business Development Manager
GoodRec
01.2023 - 03.2023
Negotiation Techniques
08-2022
Google Ads Display Certification
08-2022
Practical Sales
06-2022
Sales Consultant
Platzi
03.2022 - 12.2022
CRM with Salesforce
03-2022
Online Communication with Slack
03-2022
EAN University
Bachelor's in Business Administration from Business Administration And Management
07.2018 - 11.2022
Senior Sales Executive
Autogermana
06.2014 - 03.2022
UDCA
Sports Sciences from Sports Management
02.2012 - 11.2017
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