JOSE BULA
Customer Success / Account Executive
Medellin
Summary
Dynamic and results-driven account executive and Customer Success specialist, with a proven track record of driving sales and revenue growth. Skilled in strategic planning, team leadership, and delivering exceptional customer experiences.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Customer Success Associate
Vozy
05.2024 - Current
- Collaborated with cross-functional teams to address client issues promptly, resulting in faster resolutions and increased client satisfaction through the use of our AI conversational agents.
- Supported clients during critical events or emergencies by providing timely assistance and guidance, minimizing potential impact on their operations.
- Enhanced customer retention through personalized follow-up and proactive outreach initiatives.
- Worked closely with technical support teams to troubleshoot and resolve complex issues maintaining open lines of communication with affected clients throughout the resolution process.
- Refined the onboarding methodology for customers, ensuring efficient product setup and seamless connectivity.
Wholesale Store Manager / Account Executive
Amazon Automation
01.2022 - 12.2024
- Managed inventory and logistics to ensure timely delivery and minimize out-of-stock items
- Provided excellent customer service, resolving inquiries and issues promptly to maintain investor satisfaction
- Conducted market research to identify trends and optimize product selection and pricing strategies
- Developed and implemented successful marketing strategies to increase sales and brand awareness
- Maintain Investor relationships, developing engaging onboarding processes and SOPs to stay informed and attentive of every investor inquiry
B2B Customer Success Manager
Vive Health
03.2023 - 04.2024
- Managed client relationships and exceeded retention targets through proactive communication and support
- Assisted in integrating SaaS applications, such as B2B software for dropshippers, to enable the selling of our medical equipment
- Collaborated with cross-functional teams to identify and address client needs and challenges
- Conducted regular business reviews to ensure clients were maximizing value from our products
- Identified upsell opportunities and successfully expanded existing accounts by showcasing product benefits
Customer Success Associate
Shark Helpers
06.2022 - 01.2023
- Conduct extensive research on bars & restaurants to offer them Barware and Bar tools that their business would need
- Managed customer accounts, resolving issues and providing support to ensure satisfaction
- Collaborated with internal teams to advocate for customer needs and drive product improvements
- Analyzed customer data to identify trends and opportunities for upselling or retention
- Created SOPs and ensured all clients were assisted with the integration of the company's SaaS platform to improve purchases
Customer Service Team Leader
Lean Solutions
08.2021 - 07.2022
- Trained team members on product knowledge and effective communication skills
- Managed a team of customer service representatives to ensure excellent customer experience
- Implemented new procedures and protocols to improve team efficiency and performance
- Resolved escalated customer issues and provided solutions to ensure satisfaction
Customer Service Rep
Lean Solutions
06.2021 - 07.2021
- Proactively followed up with customers to ensure satisfaction and repeat business
- Answered customer inquiries and resolved issues in a timely and professional manner
- Handled a high volume of inbound calls and emails with exceptional communication skills
- Utilized CRM system to track customer interactions and maintain accurate records
Customer Service Rep
Stanley Black & Decker
02.2020 - 03.2021
- Utilized strong communication skills to provide product information and assist with troubleshooting
- Demonstrated adaptability in handling challenging situations and maintaining customer satisfaction
- Tracked customer feedback to identify trends and improve service delivery processes
- Managed high-volume inbound calls, addressing customer inquiries and resolving issues promptly
Customer Service Rep
One link BPO
06.2019 - 01.2020
- Resolved customer inquiries via phone and email, providing timely and professional responses
- Handled escalated customer issues with empathy and effective problem-solving skills
- Managed customer accounts, ensuring accurate and efficient processing of orders and transactions
- Collaborated with team members to improve customer service procedures and exceeded performance targets
Education
CERTIFIED AMAZON WHOLESALER -
Ecomm Degree University
03.2023 - 12.2023
ENGLISH - undefined
Universidad del Atlantico
01.2017 - 02.2018
Associate of Applied Science - Data Science
Universidad Iberoamericana
Bogota, Colombia 05.2001 -
Skills
Client relationship building
Feedback collection
Upselling strategies
CRM software expertise
Negotiation strategies
Product knowledge
Sales expertise
Customer relationship management (CRM)
Customer onboarding
Critical thinking
Assessment data analysis
Performance data analysis
Timeline
Customer Success Associate
Vozy
05.2024 - Current
B2B Customer Success Manager
Vive Health
03.2023 - 04.2024
CERTIFIED AMAZON WHOLESALER -
Ecomm Degree University
03.2023 - 12.2023
Customer Success Associate
Shark Helpers
06.2022 - 01.2023
Wholesale Store Manager / Account Executive
Amazon Automation
01.2022 - 12.2024
Customer Service Team Leader
Lean Solutions
08.2021 - 07.2022
Customer Service Rep
Lean Solutions
06.2021 - 07.2021
Customer Service Rep
Stanley Black & Decker
02.2020 - 03.2021
Customer Service Rep
One link BPO
06.2019 - 01.2020
ENGLISH - undefined
Universidad del Atlantico
01.2017 - 02.2018
Associate of Applied Science - Data Science
Universidad Iberoamericana
05.2001 -
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