Nicholas Moreno
Bogota D.C
Summary
Undergraduate student studying Graphic Design with professional experience in customer service, bilingual contact centers, and a strength in leadership and teamwork.
Dynamic bilingual professional with a proven track record in customer support and leadership, honed at Callzilla Contact Center and Sutherland Global Services. Excelled in problem-solving and technical skills, enhancing team productivity and customer satisfaction. Demonstrated empathy and cultural awareness, achieving significant improvements in client service and team cohesion.
Overview
2
2
years of professional experience
Work History
Freshpet Bilingual Agent
Callzilla Contact Center
01.2024 - Current
- Improved team productivity by assisting with bilingual tasks when needed.
- Provided timely feedback to management regarding customer concerns or suggestions, allowing for prompt resolution or improvement measures.
- Maintained advanced knowledge of client products and services and tracked, documented and retrieved information in call tracking database.
- Managed high call volumes efficiently while maintaining a professional demeanor and quality service for all customers.
Impact Leadership Program
Impacta Lideres Con Proposito
12.2022 - 05.2023
- Strength and evaluation of values, communication,achievements, goals, attitude, demeanor and deep education in a teamwork environment
- Activities outside and inside Bogota where we gather resources and funding for charities to change the lives of people who need it
- Strong development of social, communication and decision-making skills with the objective of becoming better leaders for future endeavors
Alert Communications Bilingual Agent
Sutherland Global Services
05.2022 - 05.2023
- Clarified customer requirements, probed for understanding and used decision-support tools and resources to appropriately offer resolution to customer.
- Registration of customer information in the company data base
- Effective resolution of customer inquiries, questions, issues, problems and objections.
- Attention to clients and suppliers by phone, chat and email
- Use of communication skills and empathy strategies
Education
No Degree - Graphic Design
Pilot University of Colombia
Cl. 45 #8-14, Chapinero, Bogotá D.C.Graphic Design
University Politécnico Grancolombiano
Cl. 57 #3-00, Bogotá D.C.06-2027
High School Diploma -
Colegio Anibal Fernandez De Soto
Cra. 53 #13513, Bogotá D.C.11-2020
Skills
- Empathy and patience
- Verbal Communication
- Technical skills
- Cultural Awareness
- Fluent Communication
- Problem-Solving
- Customer Support
- Native English and Spanish Speaker
- Leadership
- Mastery of Computer Skills
Languages
English, Spanish
Native language
Timeline
Freshpet Bilingual Agent
Callzilla Contact Center
01.2024 - Current
Impact Leadership Program
Impacta Lideres Con Proposito
12.2022 - 05.2023
Alert Communications Bilingual Agent
Sutherland Global Services
05.2022 - 05.2023
No Degree - Graphic Design
Pilot University of Colombia
Graphic Design
University Politécnico Grancolombiano
High School Diploma -
Colegio Anibal Fernandez De Soto
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