Summary
Work History
Education
Skills
Languages
Timeline
Generic

Mariana Restrepo Porras

Medellín

Summary

Bilingual customer service agent skilled in empathy, active listening, and attention to detail. Entry-level candidate with strong communication skills and teamwork experience. Proactive, eager to learn, and self-managed. Volunteer experience in Go Baby Go (2022), and customer service experience as a sales representative at EAFIT University fairs.

Work History

Bilingual Agent

IQor CXBPO
09.2025 - Current
  • Assisted customers in both English and Spanish to resolve inquiries effectively.
  • Adapted quickly to changing processes and guidelines, maintaining high-quality support.
  • Provided feedback on common customer issues, contributing to process optimization initiatives.
  • Participated in training sessions to continuously improve language skills and stay up-to-date on industry trends and best practices.

Education

High School Diploma -

Institución Educativa Santa Teresa
Medellín, Colombia
12-2021

No Degree - Inglés

LCN, UdeA, Self-taught
01-2016

Skills

  • Empathy and patience
  • Verbal communication
  • Technical skills
  • Cultural awareness
  • Excellent communication skills for teamwork
  • Customer service
  • Active listening
  • Attention to detail
  • Innovative and creative

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Bilingual Agent

IQor CXBPO
09.2025 - Current

High School Diploma -

Institución Educativa Santa Teresa

No Degree - Inglés

LCN, UdeA, Self-taught

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Mariana Restrepo Porras