Natalia Pimiento Rondon
BUCARAMANGA
Summary
Driven professional with a track record of enhancing customer relations and retention at through innovative discount strategies and a detailed promotional sales database. Excelled in multitasking and organization, alongside a strong work ethic, to exceed sales targets and streamline operations. Proficient in office equipment and adept at handling customer complaints.
Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Asesor De Servicio
La Bodega De Jose
Bucaramanga
01.2021 - 11.2023
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Created and maintained detailed database to develop promotional sales.
Assistant
Ips Adis
Bucaramanga
10.2019 - 12.2020
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Developed and maintained filing systems to facilitate easy access to information.
Service Advisor
Ame Asistencia Medica.
Bucaramanga
06.2018 - 03.2019
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Followed up with customers to offer additional support and check resolution satisfaction.
Assistant
Funtaluz
Bucaramanga
11.2015 - 05.2018
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Monitored and ordered supplies and materials to keep office well stocked.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Education
Associate of Pre-Engineering - Sistemas Con Enfasis En Telecomunicaciones
Cooperativa De Colombia (UCC)
Bucaramanga, Colombia06.2009
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Strong Work Ethic
- Listening Skills
- Attention to Detail
- Excellent Communication
- Technical knowledge
- Handling Customer Complaints
- Process Improvements
- Customer Relations
- Office equipment proficiency
Timeline
Asesor De Servicio
La Bodega De Jose
01.2021 - 11.2023
Assistant
Ips Adis
10.2019 - 12.2020
Service Advisor
Ame Asistencia Medica.
06.2018 - 03.2019
Assistant
Funtaluz
11.2015 - 05.2018
Associate of Pre-Engineering - Sistemas Con Enfasis En Telecomunicaciones
Cooperativa De Colombia (UCC)