Miguel Rodriguez

• Developed strong product knowledge for personal lines policies - Home, Auto, Personal Liabilities & flood policies to provide informed recommendations based on individual customer needs.
• Manage over 20 to 25 calls per day assisting spanish speaking insureds located all over The united States to respond to customer requests for products, services, and company information as well as to assist for payments, policy questions, policy endorsements and any language barrier insureds might have with the policy sistem.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike. Keep constant communication with multiple carriers underwriters to manage and solve any type of insured needs with their policies.
• Provide translation services to agency licensed brokers to communicate with their spanish speaking insureds.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues. constantly sending numerous emails and notifications to insureds and agents to notify policy status and any carrier requirements or insureds requests.

• Main objective was to organize, file and save documentation needed to finalize and secure all new policies agents binding process.
• Instructed in depth how to use Epic management software in which all policies were filed.
• Performed at least 60 daily policies to constantly keep the SLA up to date.
• File, organize, rename, send and leave noted registry of all required documentation needed to finalize binding process.
• Mail, submit and upload to multiple carriers all required documentations for new policies. Such as signed applications, exclusion forms and numerous accords forms.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Between 50 to 60 calls per day.

• Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments.
• Educated customers about billing, payment processing and support policies and procedures.
• Resolving customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Determining charges for services requested, collect deposits or payments, and/or arrange for billing.
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I would also like to share my background which I´very proud of, I´m also a professional chef with more than 6 years experience cooking and and being head chef in different restaurants, hotels even working as a freelance catering chef serving and attending al type of social events such as birthdays, weddings and any type of celebrations, scaling up from cook to chef in a 5 years process to having my own business.

I currently have my own cured meat business. offering national high quality and hand made cured ham.

Skills

• Decision-making
• Attention to detail
• Communication
• Cleanliness
• Creativity
• Teamwork
• Time management
• Willingness to learn and improve continuously