CHRISTINE FRASER
Medellin,ANT
Summary
To secure a position within a high profile organization wherein my strong communication skills, dedication and professionalism could be effectively utilized. Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.
Overview
9
9
years of professional experience
Work History
Director, Asset Management/Senior Leasing Specialist
Yoke Group Inc.
02.2020 - 05.2022
- Working closely with Engineers and Architects for new building developments.
- Requesting and analyzing tenders for large contracts for all areas of construction.
- Data analytics for building materials for ROE for potential acquisitions.
- Strong understanding of Real Estate for acquisitions.
- Navigating work permits and city zoning for construction.
- A strong understanding of plumbing, electrical and HVAC of residential and commercial properties.
- Creating and following annual budgets to ensure profits.
- Maintaining strong relationships with our commercial and residential tenants.
- Strong use of accounting software to create spreadsheets and run reports for profit and loss.
- Work to develop processes that will continually improve on the accurate maintenance of all properties.
- Implement contracts for HVAC, pest control and building requirements for each property.
- Work with contractors for the day to day functions of each property.
- Highly skilled in negotiations for the entire organization.
- Create operational budgets and long term reserves for capital projects.
- Contact applicants, as needed, to confirm leasing information to finalize the lease.
- Review lease documents and create new tenant files in web-based software (Rent Manager).
- Set up viewing appointments and advertise rental availabilities.
- Responsible for external communications and distribution of notices to commercial and residential tenants.
- Work to develop processes that will continually improve on the accurate and complete preparation of the leasing packages.
- Develop and maintain statistical reporting on turnover and other leasing related data.
- Work with contractors for the day to day functions of each property.
- Create operational budgets and long term reserves for capital projects.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Portfolio Condominium Manager
Wilson, Blanchard Management Inc
05.2018 - 02.2020
- Prepare annual budgets for residential condominium corporations while reviewing and negotiating contracts.
- Working with contractors and coordinating schedules for work to be completed on-site.
- Prepare PICs and ICUs as per the Condo Act.
- Analyzing financial statements on a monthly basis for each property.
- Reviewing and approving invoices for payment bimonthly for each property.
- Problem solving for both owners and the Board of Directors.
- Providing great verbal and written communication with excellent customer service.
- Enhanced resident satisfaction by addressing and resolving concerns in a timely manner.
- Collaborated effectively with various professionals such as attorneys, insurance agents, auditors while representing the condominium''s interests.
- Streamlined communication with board members, maintaining transparency and fostering strong relationships.
- Facilitated dispute resolution between residents, promoting a harmonious living environment.
- Developed comprehensive budgets, monitoring expenditures to ensure financial stability of the condominium community.
- Negotiated favorable contracts with service providers, reducing costs without compromising quality.
- Oversaw property inspections, identifying areas for improvement and scheduling necessary repairs or upgrades.
- Ensured legal compliance by keeping up-to-date with relevant legislation affecting condominium management.
Claims Analyst
Aviva Insurance
03.2016 - 05.2018
- Taking automobile accident claims on the queue telephone system.
- Conflict resolution.
- Policy interpretation and legal knowledge base.
- Tort law and no-fault insurance understanding.
- Multiple computer system applications.
- High level negotiating on claims for for optimal efficiency for the clients.
- Paying vendors and managing vendor relations.
- Analyzing reports and spreadsheets.
- Maintained strict confidentiality with all personal data as per company guidelines.
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
- Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records.
- Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
Senior Underwriting Assistant, Accident and Health/ Billing Analyst
AIG Insurance
01.2013 - 03.2016
- Specializing in processing and underwriting support for Brokers across the country.
- Coding premiums and setting divisions into IMPACT systems for annual policies.
- Requesting supporting documents from Brokers for policy renewals.
- Policy re-writes, booklet wording, pamphlets and endorsements for all policies across the country.
- Issuing new policies and cancellations while communicating with brokers and individual clients.
- Store data for audit purposes on Share Point.
- Coordinated training sessions for junior staff members to facilitate their professional development within the field of underwriting.
- Collaborated with the sales team to achieve targeted growth in premium volume, increasing overall revenue.
- Maintained high levels of accuracy in processing policy applications, endorsements, cancellations, and reinstatements.
- Enhanced underwriting efficiency by streamlining processes, reducing turnaround times and improving communication between departments.
Education
Marketing -
Seneca College of Applied Arts And Technology
Toronto, ON01.2000
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Project Management
- Team Management
- Creativity and Innovation
- Strategies and goals
- Project Coordination
Additional Information
Excellent analytical, problem solving and decision-making skills together with a positive attitude towards undertaking challenges., Strong communication, organizational, analytical, interpersonal and conflict resolution skills, together with proven decision-making, problem solving, a sharp eye for detail; time management and multi-task capabilities., Interact well with others at all levels- a definite 'people' person with a talent for winning the trust, confidence and patronage of clientele- strong customer service/public relation's abilities, outgoing personality., Works well under time constraints and fast paced environment., Aptitude with numbers and data entry., Flexible and eager to work beyond expectations., Able to delegate, organize and manage multiple and complex projects; ensuring priorities are met., Hardworking, reliable and conscientious., Self-motivated, detail oriented, quick and eager to learn any concepts and/or procedures that may enhance company productivity/profitability/progress., Excellent team player with the ability to be a leader or work independently.
Timeline
Director, Asset Management/Senior Leasing Specialist
Yoke Group Inc.
02.2020 - 05.2022
Portfolio Condominium Manager
Wilson, Blanchard Management Inc
05.2018 - 02.2020
Claims Analyst
Aviva Insurance
03.2016 - 05.2018
Senior Underwriting Assistant, Accident and Health/ Billing Analyst
AIG Insurance
01.2013 - 03.2016
Marketing -
Seneca College of Applied Arts And Technology
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