Michael Estiben Vargas Gomez
Customer Service Advocate
Bogotá
Summary
Dynamic Advocate Member Service Representative with a proven track record at Foundever, excelling in issue resolution and exceptional communication. Leveraged strong negotiation skills to enhance customer satisfaction and foster teamwork, while maintaining accurate data entry and analysis. Committed to driving performance and efficiency in a fast-paced healthcare environment. Professional in member service with solid foundation in addressing and resolving member concerns. Known for delivering consistent results and adapting to dynamic environments to meet team objectives. Excels in communication and customer relationship management.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Advocate Member Service Representative
Foundever
Bogotá, Bogota D.C.
08.2022 - 10.2025
- Maintained detailed records of customer interactions, ensuring accurate data collection and analysis for future reference.
- Reached resolution targets consistently by having continues formation withing the Health Care Company
- Assisted new hires in navigating their roles, contributing to a supportive work environment for all staff members.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Customer Service Representative
Teleperformance
Bogotá, Bogota D.C.
08.2021 - 02.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Educated customers about billing, payment processing and support policies and procedures.
- Identified and resolved discrepancies and errors in customer accounts.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Certificate of Technical Studies - Flight Attendant
Indoamericana
Bogotá, Colombia 05.2001 -
Certificate of Technical Studies - English Language
Sena
Bogotá, Colombia 05.2001 -
High School Diploma -
El Jazmin
Bogotá, Colombia 05.2001 -
Skills
Strong negotiation
Data entry proficiency
Exceptional communication
Stress tolerance
Call center experience
Customer service
Healthcare
Sales strategy
Issue resolution
Teamwork and collaboration
Microsoft office
Multitasking
Timeline
Advocate Member Service Representative
Foundever
08.2022 - 10.2025
Customer Service Representative
Teleperformance
08.2021 - 02.2022
Certificate of Technical Studies - Flight Attendant
Indoamericana
05.2001 -
Certificate of Technical Studies - English Language
Sena
05.2001 -
High School Diploma -
El Jazmin
05.2001 -