Michael Stephen
Englewood
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
CSR Customer Service Rep
Uhaul Moving And Storage
05.2025 - 10.2025
- Assisted customers with inquiries and product selections to enhance satisfaction.
- Processed orders efficiently, ensuring timely delivery of products.
- Handled customer complaints, resolving issues to improve overall experience.
- Maintained accurate records of customer interactions for future reference.
- Collaborated with team members to streamline service processes and reduce wait times.
- Provided support during peak hours, adapting quickly to high-pressure situations.
Delivery Driver
Agilityhealth
05.2023 - 10.2024
- Navigated delivery routes efficiently to ensure timely and accurate deliveries.
- Maintained vehicle cleanliness and performed routine maintenance checks.
- Communicated effectively with customers to confirm deliveries and address inquiries.
- Collaborated with warehouse staff to verify order accuracy prior to dispatch.
Delivery Driver
StateServ Medical
03.2021 - 04.2023
- Navigated delivery routes efficiently to ensure timely and accurate deliveries.
- Maintained vehicle cleanliness and performed routine maintenance checks.
- Communicated effectively with customers to confirm deliveries and address inquiries.
- Collaborated with warehouse staff to verify order accuracy prior to dispatch.
- Implemented safety protocols during loading and unloading processes.
- Utilized GPS technology for optimal route planning and navigation assistance.
Education
High School Diploma -
Foxcroft Academy
Dover-Foxcroft, ME06-1991
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
Timeline
CSR Customer Service Rep
Uhaul Moving And Storage
05.2025 - 10.2025
Delivery Driver
Agilityhealth
05.2023 - 10.2024
Delivery Driver
StateServ Medical
03.2021 - 04.2023
High School Diploma -
Foxcroft Academy